Senior Associate, Senior Communications Associate (Work From Home)

Senior Associate, Senior Communications Associate (Work From Home)
Senior Associate, Senior Communications Associate, work from home. Candidates must live within a 100‑mile radius of one of the following zip codes and report in person when required.

23060 (Richmond, VA)

23320 (Chesapeake, VA)

33634 (Tampa, FL)

89144 (Las Vegas, NV)

19801 (Wilmington, DE)

85029 (Phoenix, AZ)

84120 (Lake Park, UT)

43213 (Whitehall, OH)

Who we are
The Change Management & Communications Team supports the people who support our customers.

Why we need you
We need communications experts to inform, support, provide resources and drive engagement for agents.

What we value

Curiosity

– seek best practices and learn about emerging communication tools.

Collaboration

– partner across the enterprise to balance urgency and quality.

Kindness

– demonstrate empathy and optimism during change.

Confidence

– deliver results that support thousands of associates.

What you will learn

About customers, agents, leaders and their needs.

About business, products and policies.

How partners such as Product, Tech, Risk support communication initiatives.

What you will do

Communications Strategy & Implementation

– develop and execute strategies for complex initiatives and urgent needs.

Subject Matter Expertise

– act as SME and advise partners on performance support.

Storytelling

– craft compelling stories in verbal and written form.

Experience Design

– partner to develop tools and processes that meet agent and business needs.

Process

– contribute to processes for developing agent messaging and delivering materials.

Measurement

– monitor, track and report on content performance; analyze data to recommend improvements.

Critical Skills

Ability to manage multiple projects simultaneously.

Ability to build relationships with stakeholders.

Ability to work collaboratively in a fast‑paced environment.

Ability to adapt to changing priorities.

Ability to learn quickly and translate complex concepts.

Ability to work independently and as part of a team.

Excellent written, verbal and visual communication skills.

Excellent organizational skills and attention to detail.

Strong technical and creative writing skills.

Ability to optimize content for specific channels and audiences.

Responsibilities

Ownership of strategic projects and engaging stakeholders.

Act as content subject‑matter expert and leader.

Write, edit and optimize performance‑support content for quick retrieval.

Partner with the management team to develop and execute strategic direction.

Identify process and content improvements and propose actionable plans.

Basic Qualifications

High School Diploma, GED, or equivalent.

At least 2 years of communications, marketing, or technical writing experience.

Preferred Qualifications

Bachelor’s Degree.

3+ years of communications, marketing, or technical writing experience.

Work from Home Technology Requirements

Secure home office free from background noise.

Reliable private internet connection (no cellular hotspot).

Private network, password protected, all devices owned or accessible.

Internet service from Cable or Fiber ISP.

Minimum 100 Mbps download / 10 Mbps upload speed.

Both hard‑wire and Wi‑Fi acceptable if requirements met.

Capital One may request proof of internet speed and service package.

Work from Home Location Requirements
Candidates must live within a 100‑mile radius of the zip codes listed above and may be required to report in person with 24‑hour notice.

Salary Range
Sales Territory: $80,800 – $92,200 for Content Manager II

Chesapeake, VA: $80,800 – $92,200 for Content Manager II

Tampa, FL: $80,800 – $92,200 for Content Manager II

Las Vegas, NV: $80,800 – $92,200 for Content Manager II

Wilmington, DE: $80,800 – $92,200 for Content Manager II

Columbus, OH: $80,800 – $92,200 for Content Manager II

Phoenix, AZ: $80,800 – $92,200 for Content Manager II

Richmond, VA: $80,800 – $92,200 for Content Manager II

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary offered will be reflected in the offer letter.

EEO Statement
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider qualified applicants with a criminal history in a consistent manner with applicable laws.

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