Consumer Sales Advocate Voice

Overview

Be the best at what we do. Improve lives through technology. ‘Customer Inspired’ isn’t our slogan — it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customer’s lives. It’s a challenging goal, but we have a winning team that is looking to grow. As a Consumer Sales Advocate, Voice, you will work alongside a team in a focused environment managing inbound calls from current and potential customers to provide tailored technology solutions and deliver “Customer Inspired” experiences. Your role is essential in achieving monthly sales targets for handsets, gross sales, ARPS, protection, and NPS, while understanding each customer’s unique needs and offering personalized recommendations that improve their daily connection to technology.
Responsibilities

Consistently deliver differentiated and personalized customer experiences by executing various customer management techniques and maintaining a dedicated focus on client satisfaction.
Achieve monthly sales goals and organizational customer satisfaction standards.
Identify diversified technology needs for current and potential customers and integrate technology offerings into consumers’ lives with ease and effectiveness.
Perform additional duties as assigned.
Qualifications

We seek a C Spire team member with relentless obsession for excellence and a winning mindset, a single‑minded commitment to unbeatable internal customer and external candidate experience, and an uncompromising drive toward continuous improvement.
Two years of business or related work experience in a sales environment where sales goals were met or exceeded.
High school diploma or recognized equivalent.
Excellent written and oral interpersonal communication skills.
A reliable, high‑speed internet connection is required.
Must have experience with Microsoft Office programs: Teams, Excel, PowerPoint, and Word.
Special Considerations

Evidence of individual metrics exceeded for sales and customer experience metrics.
Experience in sales via the phone or another fast‑paced environment.
Four‑year college degree.
Benefits

Competitive Compensation Package
Blue Cross Blue Shield Health Insurance
Tuition Assistance Programs
Complimentary Wireless Service & Device
401k Match
Teladoc Telemedicine
WellBeacon Wellness Program
Paid Talent Referral Opportunities
Tailored learning paths for every position
Physical Requirements and Working Conditions

Must be able to sit for long periods of time and use a computer keyboard and/or mouse while viewing a computer screen.
Must be able to work some nights up until 8PM and some Saturdays.

#J-18808-Ljbffr