Relationship Manager, Austin

Role Summary
A Relationship Manager with a strong background in building customer relationships, fostering a positive local culture focused on employee development, and driving business growth. You will be part of the AFC team responsible for portfolio management, risk mitigation, team member development, and ensuring operational efficiencies.

You Are

Focused on Elevating Relationships: you believe integrity and honesty build long-lasting relationships; connecting with your customers as well as your team, celebrating their wins, and supporting them through their struggles.

Powered by Passion: you are obsessed with customer service and driven to help our customers realize their unlimited potential. You understand that our dealers' success relies on your commitment and perseverance.

Vision-Driven: you prioritize understanding your customers' future needs and are dedicated to continuous improvement. You make it easier for customers to do business while preparing for what's to come.

Dedicated: you have an unwavering "people-first" commitment to ensure success and provide support to both your customers and team.

You Will

Cultivate new business relationships and manage customer acquisition.

Coach and develop your team in portfolio management, data analysis, and business development.

Conduct regular meetings with your team to align on goals and strategy.

Provide industry-leading knowledge to help customers manage and grow their businesses.

Forecast opportunities and challenges based on understanding local area and customer operations.

Lead prospecting, growth, and portfolio development efforts.

Act as a trusted advisor through collaboration with internal stakeholders and external partners.

Ensure compliance with applicable laws and codes for the assigned geographic area.

Who You Will Work With
Reporting to the Regional Director, this role will collaborate with teams including Credit, Contracting, Collections, Training, and Operations, and will also interact with customers and external partners.

Must Have's

5+ years of experience in customer-facing, sales, or sales support roles.

3+ years of people leadership experience.

Experience in team management and building strong sales relationships.

Passion for leading people, projects, and budgets.

Ability and desire to frequently travel within your market.

Familiarity with risk management principles and collections procedures.

High level of accountability towards local goals and business targets.

Nice To Have's

Experience in the automotive, financial services, or related industries.

Basic understanding of financial statements.

Proficiency in Google Workspace, Salesforce, Tableau.

Familiarity with customer relationship management (CRM) tools.

What We Offer

Competitive pay

Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

Immediately vested 401K (US) or RRSP (Canada) with company match

Paid Vacation, Personal, and Sick Time

Paid maternity and paternity leave (US)

Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

Robust Employee Assistance Program

Employer paid Leap into Service Day to volunteer

Tuition Reimbursement for eligible programs

Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

Company culture of internal promotions, diverse career paths, and meaningful advancement

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