Retail Brand Associate ( Corte Madera, CA )

THE ROLE

Avocado is currently looking for a FULL‑TIME Retail Brand Experience Associate to be part of our team in Corte Madera, CA! This is a non‑exempt position, meaning it is hourly and you are entitled to overtime pay. We offer competitive pay plus a monthly bonus. You will be working on‑site at our location in Corte Madera, CA.
PAY & BONUSES

Pay range: $21.00 - $24.56 hourly + potential monthly bonus.
RESPONSIBILITIES

Overall work with team and individually to meet and exceed sales targets and KPIs.
Maintain the highest level of product knowledge and expertise; stay up‑to‑date with all products and procedures.
Bring a customer‑centered approach to executing on sales goals.
Accept and implement coaching and feedback to achieve individual and team performance goals.
Assist guests with resolving customer experience issues and provide an exceptional customer experience.
Record and relay recurring customer feedback and insights to internal teams.
Collaborate with teams such as customer experience, production, and logistics to maintain a low return rate.
Perform other duties as assigned.
Engage in daily in‑person sales activities, including conducting sales through chats, phones, and virtual appointments.
Ensure the sales floor, windows, displays, and back‑stock areas are kept clean, organized, and visually appealing at all times.
Assist with planning and executing events & community programs.
Suggest methods to improve area operations, efficiency, and service.
Engage in daily digital sales activities, including conducting sales through chats, phones, and virtual appointments.
Follow up with customers through the CRM platform and ensure a wholesome experience.
Assist team with managing the daily workload of responding to customer emails.
QUALIFICATIONS & SKILLS

Customer service or retail experience is a plus.
Experience responding to live chats and using a CRM platform (TalkDesk, Intercom, Kustomer, etc.) is a plus.
Experience tracking KPIs or sales goals is a plus.
Passionate about our brand’s values of healthy living, environmental awareness, and social responsibility.
Excellent verbal and written communication with a passion for people.
Positive attitude and a “no‑task‑too‑small” mentality.
Self‑starter, resilient, entrepreneurial spirit.
Adaptable to fast‑paced and growing brand environments.
Proficiency with Mac and Google Suite is a plus.
Comfortable taking phone and video appointments.
Flexibility to work weekends and holidays.
Strong on‑site presence: must remain on site in Corte Madera.
PHYSICAL REQUIREMENTS

Physical mobility: remain stationary (standing or sitting) for prolonged periods.
Repetitive motion: wrists, hands, fingers; reaching or bending repeatedly.
Move objects up to 50 pounds in all directions and lift up to 200 pounds using lifting aids.
Operate computer and office machines.
Frequency of communication: frequent updates to team members.
BENEFITS

Medical (HMO, PPO, HSA).
Dental.
Vision.
100% Employer‑paid life insurance.
401(k) with employer match.
Paid time off (PTO) and volunteer days.
Employee product discount.
Annual bonus plan.
Training and tools to be successful along with strong partnership from peers and leaders.
Access to wellness apps.
Referral bonus.
EEO STATEMENT

Avocado Green Brands is a proud equal‑opportunity employer. We celebrate diversity and are committed to an inclusive environment for all employees. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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