Director - ERP Delivery & Operations (FICO)

Director – ERP Delivery and Operations (FICO)

As the Director of ERP Delivery and Operations for FICO, you will guide the "engine room" of Elanco's global financial systems. You will be a critical guide within the ERP IT organization, responsible for the teams and solutions that power our core Finance and Controlling operations. In this role, you will advance the reliability, compliance, and evolution of our SAP landscape, partnering closely with Product Managers and business leaders to ensure our financial systems provide a solid foundation for growth and efficiency. This is an opportunity to shape a high‑performing global team and mature our delivery practices as we continue our journey in a product‑aligned model.
Your Responsibilities

Guide, develop, and mentor a diverse, high‑performing, globally distributed team of IT professionals, fostering a culture of innovation, collaboration, and continuous improvement.
Own the end‑to‑end delivery and operational support for the ERP FICO portfolio, managing intake, prioritization, and release management in close partnership with Product Managers and business leaders.
Drive the streamlining and maturation of key IT processes, including change and release management, while ensuring unwavering adherence to regulatory compliance standards (SOX, GxP) and IT General Controls (ITGC).
Build strong, collaborative relationships with business stakeholders and internal technology leaders to ensure strategic alignment, manage expectations, and serve as the primary escalation point for delivery issues.
Define and execute the team's continuous improvement strategy, including vendor oversight and resourcing plans, to build team capacity and capabilities for future demands.
What You Need to Succeed (minimum qualifications)

Education: Bachelor’s Degree in Information Technology, Computer Science, or a related field.
Experience: A minimum of 8 years in IT, with at least 4 years in a leadership capacity managing technical teams.
Proven experience in the delivery and support of large‑scale ERP solutions (e.g., SAP, Oracle) within core finance domains.
Demonstrated ability to lead, coach, and develop a global team of technical professionals.
What will give you a competitive edge (preferred qualifications)

Direct experience implementing or supporting SAP S/4HANA.
Experience guiding technical teams in a product‑aligned IT organization, particularly guiding a team's transition from traditional project‑based (waterfall) methods to a product‑centric model.
Proven experience maturing IT processes in a post‑separation or startup environment, particularly in change, release, and problem management.
Deep familiarity with operating in a regulated environment with strict SOX and GxP compliance requirements.
Exceptional ability to build relationships and influence across complex, matrixed organizations.
Location

Global Elanco Headquarters – Indianapolis, IN – Hybrid Work Environment
Travel

Occasional travel, up to 20% annually, may be required.
Benefits and Perks

Multiple relocation packages
Two‑weeklong shutdowns (mid‑summer and year‑end) in the US (in addition to PTO)
8‑week parental leave
Employee Resource Groups
Annual bonus offering
Flexible work arrangements
Up to 6% 401(k) matching
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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