Technical Writer

MatchBox Consulting Group is recruiting for a Writer (Level 1) to support corporate and technical communications in a hybrid environment based in Victoria.
This role focuses on developing clear, concise, and user-friendly communication materials that support operational processes, business initiatives, and stakeholder engagement. The successful candidate will work closely with subject matter experts to translate complex information into accessible content for a variety of audiences.
This position is well suited to a strong writer who is comfortable working with technical content, enjoys collaborating with stakeholders, and has an eye for both clarity and presentation.
Responsibilities

Research, develop, and write clear and concise communication materials for internal and external audiences
Collaborate with subject matter experts to gather and interpret technical and operational information
Translate complex processes and procedures into user-friendly documentation
Revise and maintain content to align with updated processes, systems, and business requirements
Prepare communication materials related to initiatives, including scope, schedule, purpose, and benefits
Draft responses for customer or stakeholder escalations for senior leadership review
Analyze business reports and prepare summaries for management and stakeholder distribution
Ensure content aligns with internal writing standards, brand guidelines, and communication best practices
Support document organization, version control, and content management within internal systems
Incorporate basic design elements and formatting to enhance clarity and engagement
Requirements

Post‑secondary degree or diploma in Writing, Communications, Journalism, or a related field (portfolio required)
Minimum 1+ year of professional writing experience
Strong ability to translate technical or complex information into clear, concise content
Advanced proficiency in MS Office (Word, PowerPoint)
Strong working knowledge of Adobe tools
Experience using SharePoint Online and Microsoft applications
Familiarity with tools such as Copilot or similar AI‑assisted platforms
Excellent written and verbal communication skills with advanced English proficiency
Strong attention to detail, organization, and version control practices
Assets

Graphic design skills and ability to apply basic design principles
Experience supporting technical, operational, or process documentation
Experience working in utility, infrastructure, or regulated environments
Additional Information

Role based in Victoria, with hybrid work arrangements.
Equal Opportunities

MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.
Work Permits

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

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