Summary Statement
Director, Far East Marketing is responsible for developing and maintaining relationships with targeted gaming and non‑gaming resort patrons through personal contact to generate incremental revenues and encourage repeat visits. The Far East Marketing Director will assist with Far East clientele and must be fluent in multiple languages. The ideal candidate for this position should have a passion for meeting and assisting both gaming and non‑gaming resort guests.
Primary Job Duties
- Manage all aspects of the guest’s visit—including booking spa, dining, in‑room dining amenities, ground transportation, cabanas, hotel rooms, establishing casino credit, overseeing folio check‑out—for Far East guests.
- Cultivate and identify patrons with incremental spend throughout the resort.
- Interact with players in person on property, as well as via telephone, e‑mail, text message, and written correspondence.
- Provide information to team and property leadership related to guest feedback, suggestions, concerns, or issues.
- Adhere to Resorts World Las Vegas policies and procedures and Title 31 compliance requirements.
- Obtain and maintain position‑specific licensing.
- Use personal device/cellular phone for operational tasks, job duties, review of company documents, etc.
- Other duties as assigned.
Qualifications
- Fluent in English and Mandarin/Cantonese.
- Ability to work varied shifts, including nights, weekends, and holidays.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain and maintain full knowledge of company and department rules, policies, and procedures.
Preferred Qualifications
- Strong existing following of mass premium and high‑end patrons.
- Resort marketing or premium customer hosting experience.
- Previous experience working in a large luxury resort setting.
Minimum Education and Experience
- At least 21 years of age.
- High school diploma or equivalent.
- Minimum five years of casino marketing experience in a large luxury property setting.
Certificates, Licenses, and Regulations
- Proof of eligibility to work in the United States.
- Ability to obtain Nevada Gaming Registration.
Physical Demands
- Work is typically performed in a luxury property environment.
- Must tolerate varying conditions of noise level, temperature, illumination, and air quality.
- Prolonged sitting/standing.
- Bending and reaching.
- Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 10 lbs.
- Eye/hand coordination.
- Ability to comply with policies and procedures, job description, daily memorandums, chemical labels (SDS), and other instructions.
Resorts World Las Vegas is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
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