Benefits
- Medical, Dental, and Vision Insurance
- Life Insurance
- Flexible Spending Accounts (FSA)
- Accident, Hospital, Indemnity Insurance
- Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
- Employee Assistance Program (EAP)
- 401(k) Plan
- Employee Stock Ownership Plan (ESOP)
- Tuition Reimbursement
- Paid Holidays
- Paid Time Off (PTO)
- Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
- Referral Bonus
- Quarterly lunches
- Daily fresh fruit
- Office Starbucks Coffee/Latte/Espresso Machine
- And a lot more!
About The Position
The Account Servicing Specialist (Impounds) will be responsible for servicing auto loan accounts. In-Office position in Santa Ana, CA, Ontario, CA, and Fort Worth, TX.
Essential Responsibilities
- Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
- Negotiate payment arrangements with borrowers to successfully obtain a commitment for payment and/or reinstatement of accounts, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
- Review accounts for special assistance (loan modifications, extensions, etc.) and gather the necessary information and/or documents to provide assistance.
- Initiate and review repossession efforts to recover collateral.
- Accurately and professionally document account information and collection activities.
- Conduct investigative activities to determine the whereabouts of customers through database searches and system records (Skip-Tracing).
- Perform outbound calls and receive inbound calls through an auto-dialing system or manual telephone system.
- Maintain satisfactory work efforts on an assigned queue and meet/exceed daily and monthly goals.
- Other duties as assigned.
Essential Requirements
- 3+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry.
- Must be bilingual (Spanish/English).
- Effective communication, negotiation, and problem-solving skills.
- Ability to read, interpret and apply federal, state, and local collections regulations.
- Ability to interact with customers in a professional, tactful, and sensitive manner.
- Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
- Available to work a flexible work schedule and overtime as needed.
- High School Diploma or GED.
Salary: $16.50 - $20.00 per hour + Bonus
Veros Credit, LLC is an equal opportunity employer.
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