Director, E-Commerce Operations – Sleep and Respiratory Care
Director of E-commerce Operations manages the entire online sales ecosystem, focusing on strategy, platform management, digital marketing, data analysis, and cross-functional collaboration to drive online revenue and customer satisfaction. Key responsibilities include overseeing website development, optimizing user experience (UX), managing digital campaigns, controlling inventory/logistics, analyzing KPIs, and integrating tech (like ERP/WMS) with marketing, IT, and supply chain for seamless operations from browse to fulfillment.
Your role:
- Strategy & Leadership: Develop and execute comprehensive e-commerce strategies, set goals, analyze trends, and explore new sales channels (marketplaces, social commerce).
- Platform Management: Oversee the e-commerce platform (website, mobile), ensuring functionality, performance, and seamless integration with other systems and technical integrations (ERP, CRM, ERP, WMS).
- Digital Marketing: Implement strategies to increase traffic, conversion rates, and customer engagement through SEO, SEM, email, social media, and content marketing.
- Operations & Fulfillment: Manage day-to-day operations, including order processing, inventory management, logistics, and third-party (3PL) relationships.
- Data & Analytics: Monitor KPIs, analyze performance data (traffic, conversion, AOV), and use insights to identify trends and opportunities for improvement.
- Customer Experience (CX): Continuously enhance the customer journey, from browsing to checkout, ensuring a seamless, personalized, and satisfying experience.
- Cross-Functional Collaboration: Work closely with Marketing, IT, Product, Supply Chain, and Customer Service to align digital efforts with overall business goals.
- Technology & Innovation: Evaluate and implement new technologies (AI, personalization, new sales channels) to stay competitive.
You're the right fit if:
- 8+ years of experience with Bachelor's OR Minimum 6 years of experience with Master's in areas such as Sales Strategy, Business Development, E-commerce, Sales Operations, Marketing technology, Healthcare, MedTech or equivalent.
- Experience driving E-Commerce Strategy, building or scaling e‑commerce in large, complex organizations.
- Well versed with Go-to-market planning, segmentation and targeting.
- Proven e‑commerce / digital commerce leadership.
- Experience working in regulated industries.
- Familiarity with healthcare or medtech is helpful.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is a field role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Philips Transparency Details
The pay range for this position is $145,000 to $290,000. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
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