Regional Director – Verizon Authorized Retailer
This position will support approximately 18 locations mainly in CT, outlying areas include a couple locations in RI, MA and VT.
Responsibilities
- Attain regional and operational performance targets.
- Utilize tools and resources to effectively manage multiple locations and maintain work life balance.
- Impact employees through coaching, teaching, and training to meet sales and operational goals.
- Follow up with customers as needed to increase customer retention and provide solutions.
- Responsible for enforcing policy and procedures for inventory, loss prevention, employee relations, etc.
- Ensure all employees follow all guidelines provided in the Employee Handbook and Code of Conduct.
- Maintain store organization, marketing/merchandise presentation and overall store appearance.
- Inspect that stores inventory is being properly managed, counts performed, receiving/transfer/return policy and procedures are being followed.
- Communicate effectively to employees regarding performance goals/expectations, company expectations, etc.
- Conduct store visits and team meetings to ensure effective communication of company updates, best practices, and expectations.
- Be a positive influence for your employees, peers, field leadership, vendors, customers, and communities.
- Coach, teach and train employees to meet company expectations.
- Consistently recruit, interview, and hire employees for your location(s).
- Develop an internal succession plan for employees.
- Analyze store scheduler and store business results to determine ideal headcount for each location.
- Partner with Human Resources to determine proper coaching and/or corrective action.
- Review real estate, understand profitability, lease agreements, and communicate effectively to real estate suggestions for remodel, relocation or closing of locations.
- Get involved with your community through company support initiatives, volunteer hours and grant submissions.
- Live out and manage the 5 Promises with employees, customers, and in the community.
- Lead with an owner's mentality when making business decisions in the region.
- Complete all required training by the deadlines stated.
- Track progress with store and region performance goals daily.
- Report any allegations of unethical or illegal business conduct to Compliance or HR.
Qualifications
- At least a high school diploma.
- Associate or Bachelor's degree preferred.
- Multi-Unit leadership is preferred.
- Can work full‑time (50+ hours/week) including nights, weekends, and holidays based on the needs of the business.
- Have reliable transportation and can travel 100% of the time, including overnight(s), based on the needs of the business.
- Legally authorized to work in the U.S.
Compensation & Benefits
- Annual Salary: $120,000/year
- Additional Compensation: Monthly Bonuses and Employee Profit Sharing
- Same Day Pay Options
- Relocation Assistance
- Career Development
- Paid Travel
- Car Allowance
- Cell Allowance
- Paid Time Off
- Paid Community Time
- Paid Employee Matter Day
- Generous Community Grant Opportunities
- Employee Resource Groups
- Medical, Dental, Vision
- 401K with Company Match
- Long‑Term and Short‑Term Disability
- Critical and Accident Benefits
- Employee Assistance Program
- Verizon Wireless Discount Options
- Rewards and Recognition
TCC is an equal‑opportunity employer and welcomes applicants of all backgrounds.
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