Read this part first, so you self-select.
We want an operator who wants real ownership at a growing agency — not a comfortable seat at a big one. Base pay will be below market on purpose. The upside — revenue share tied to retention and ARR growth — is where the real money lives. If you want to build something and share in what you build, keep reading.
About Savvy Dealer
We work for dealers first. That's the purpose — not a tagline. We counter competitors in real‑time and solve the whole marketing problem — not just the ad buy. We're urgent with our responsiveness. We get it done.
How we work — our core values
- Honesty
- Clear Communication
- Accountable
- Team Player, Low Drama
- Problem Solvers
- Adaptable
The role
Run Client Services as a function. Two CSMs today carry the book. We're scaling aggressively toward a full client‑services bench. Your job: get us there without breaking the thing that's working.
You'll own
- The CSM team (2 today, growing to 8) — hiring, coaching, performance management
- Net revenue retention as your primary KPI
- The client services playbook: onboarding, QBRs, escalation, save plays
- Cross‑functional work with media ops and sales leadership
- Partnering with the founder on pricing, packaging, and upsell motion
You are
- 5+ years in agency ops, client success leadership, or dealership marketing ops
- Have built or scaled a CSM / AM function before — done it, not just read about it
- Comfortable with the risk/reward trade and with the transparency of it
- Low drama, high accountability. You lead from the front.
- Florida‑based, ideally
Compensation — all cards on the table
Below‑market base plus profit/revenue share tied to retention and ARR growth. Specific numbers and formulas shared on the first call so you can make an informed decision.
Location & Benefits
Florida, on‑site. PTO and flexible work environment.
Apply with your resume and a short note on why the risk/reward mix fits where you are in your career.
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