Location
San Francisco
Employment Type
Full time
Location Type
On-site
Department
Device
About the Role
We are looking for a UX Design Lead to own the end-to-end user experience for our biometric iris‑verification ecosystem. This role spans the full journey of both the person being scanned and the device operator who facilitates verification across a global deployment environment. You will shape every touchpoint—physical, digital, audio, and environmental—and ensure a seamless, intuitive, and trustworthy experience.
As a senior member of the Design Lab, you will drive research, concept development, new product introduction, and ongoing support for millions of in‑field devices. You will work closely with industrial design, hardware engineering, software, research, operations, and leadership to bring world‑class experiences to life.
What You’ll Own
- End‑to‑End Experience
- Define and evolve the complete experience for participants and operators across all contexts of use.
- Create unified experience principles and frameworks that scale across product lines, regions, and user profiles.
- Physical Touchpoints
- Content, cues, and instructional elements on:
- Out‑of‑box experience (OOBE)
- Device surfaces and enclosure
- Device stands, accessories, and deployment environments
- Digital Touchpoints
- UX for all digital surfaces, including:
- On‑device UI
- Remote displays and operator consoles
- Mobile apps
- Web flows
- Design and specify:
- Audio cues and sound design
- Lighting cues and behaviors
- Haptics or physical feedback
- Plan and conduct user research with participants, operators, and deployment partners.
- Translate insights into product requirements, prototypes, service flows, and design guidelines.
- Lead UX development from concept through launch for new hardware and software products.
- Partner with engineering and manufacturing teams to ensure intent is preserved through build stages.
- Monitor the performance of the end‑to‑end experience in real‑world deployments.
- Drive iterative improvements to flows, instructions, cues, and physical artifacts based on data and field feedback.
What You’ll Bring
7+ years of UX, service design, or multi‑modal experience design, ideally with hardware + software products.
- A strong portfolio demonstrating end‑to‑end systems thinking and multi‑touchpoint experience design.
- Expertise in designing experiences that blend physical, digital, and sensory inputs.
- Hands‑on prototyping skills (Figma, motion, audio, physical mockups).
- Ability to lead research, synthesize complex data, and drive alignment across cross‑functional teams.
- Experience working closely with hardware engineering, ID, firmware, and product teams is a plus.
- Comfortable working in a fast‑paced, iterative environment with high ambiguity.
Pay transparency statement (for CA and NY based roles): The reasonably estimated salary for this role at TFH in San Francisco ranges from $200,000 - $235,000, plus a competitive long term incentive package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, TFH offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, vision and mental health benefits, a 401(k) plan and match, life insurance, flexible time off, commuter benefits, professional development stipend and much more!
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