Interim Director, Communications (6-Month Contract)
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always‑on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.
PagerDuty is seeking an Interim Director of Communications to join our diverse, customer‑focused team! As Interim Director of Communications, you will report to the Chief Communications Officer and lead a team of three internal professionals along with five global agencies. You will be part of the Global Communications team, responsible for protecting and promoting the PagerDuty brand both externally to the market and internally to our global workforce of Dutonians. You will oversee PR/Media Relations, Social Media, and Internal Communications, ensuring our storytelling remains cohesive across all channels.
This is an exciting opportunity to step into a dual‑impact leadership role during a high‑growth period, serving as a high‑level strategist navigating our platform narrative for the media while keeping our employees informed and inspired. The ideal candidate is a seasoned, versatile communications leader with a “playbook‑optional” mindset who thrives in fast‑paced, SaaS environments and has a passion for building executive trust and driving operational excellence.
**This role is expected to come into our San Francisco office 2 days a week , so you can thrive in your new role and fully embrace being a Dutonian!**
The base salary range for this position is 147,000 - 246,400 USD. This is a 6 month, contract role and is not eligible for bonus, commission, equity, and/or benefits.
Key Responsibilities
- Lead Global PR & Media Strategy: Maintain momentum for global PR efforts, ensuring unified storytelling across regional agencies while managing monthly alignment calls and biweekly updates.
- Oversee Research & Thought Leadership: Lead the end‑to‑end production of quarterly data‑driven research studies and partner with executives to ghostwrite high‑impact narratives on Agentic AI and the Operations Cloud.
- Drive Internal Communications: Lead the strategy and execution of monthly global Town Halls and draft critical announcements for the CEO and leadership team to ensure transparency and alignment.
- Manage Change & Executive Voice: Drive communications for organizational shifts and product evolutions with empathy, while providing high‑level oversight for brand voice consistency across social media.
- Execute Media Events & Awards: Manage the execution of high‑impact media briefings and oversee the global corporate and product awards calendar to secure top‑tier recognition for PagerDuty’s innovation.
- Measure Impact: Deliver comprehensive monthly and quarterly reports tracking Share of Voice (SoV), sentiment, and media impact against competitors to quantify global storytelling success.
Basic Qualifications
- 12+ years of experience in Corporate Communications, PR, or a mix of External and Internal Communications.
- 5+ years of experience managing PR agencies and leading high‑performing internal teams.
- Proven experience in executive coaching and ghostwriting for C‑suite leaders.
- Experience managing large‑scale internal events (e.g., Town Halls) and complex change management initiatives.
- Bachelor’s degree in Communications, Journalism, Marketing, or equivalent degree or experience.
Preferred Qualifications
- Familiarity with the PagerDuty platform or the broader DevOps/AIOps/SaaS ecosystem.
- Exceptional “pivot” skills: Ability to transition from technical PR pitching to sensitive internal employee memos.
- High‑growth veteran: Experience navigating mid‑to‑large scale enterprise tech companies.
- Poise under pressure: Demonstrated ability to manage crises and overlapping deadlines with a calm, strategic approach.
- Relationship builder: Ability to quickly earn trust with executive leadership and lead a diverse, global team.
Your Package May Include:
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty – company‑wide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto.
Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.
PagerDuty is an equal‑opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.
PagerDuty uses the E‑Verify employment verification program.
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