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Director - ERE, Crisis, and UBHCC Operations
Full Time Dunklin County BHC/UBHCC/THRIVE/HCH, Kennett, MO, US
2 days ago Requisition ID: 2844
Job Purpose
The Director provides supervision, guidance, and support to the Clinical Manager and other assigned supervisees while actively leading and providing oversight of the day‑to‑day operations of their assigned program.
Qualifications
- Preferred qualifications vary by program.
Core Job Duties
- Provide oversight of the day‑to‑day operations of the program. Provide coverage of the day‑to‑day operations or other program area needs when necessary.
- Develop the program’s annual plan with input from the Clinical Manager and program staff. Present the plan to the Executive Team annually. Assist with the implementation of approved plans (Strategic Plan related to clinical care) and ensure follow‑through.
- Meet with the Clinical Manager regularly to discuss any issues related to treatment access, efficiency, effectiveness, and experience. The Director and Clinical Manager will brainstorm and develop plans to improve these areas as needed.
- Communicate any issues and concerns, provide feedback and recommendations to the program’s Clinical Officer on a regular basis.
- Ensure program staff attend committee meetings, where applicable, and effectively and consistently communicate information obtained at the meetings to the program.
- Actively seek and manage stakeholder feedback to inform practices and business operations. Address identified issues.
- Actively participate in and attend treatment team meetings.
- Conduct chart audits and communicate findings to staff. Provide oversight of all chart audits performed by the program and ensure findings are communicated to the team. Address identified issues and ensure compliance.
- Provide supervision to the Clinical Manager and other supervisees on a scheduled basis. Supervision sessions will be documented on the Agency’s Documentation of Supervision form in Unbound.
- Thoroughly review and analyze the program’s monthly financial reports. Share and discuss these reports with the Clinical Manager and Clinical Officer. Develop and implement plans to improve profitability.
- Provide oversight of the program’s reports related to late notes, appends/voids, etc. Work closely with the CM to ensure issues are addressed.
- Participate in community events/activities, attend local community meetings, etc. to develop and maintain positive community relationships.
- Work closely with the Clinical Manager and Clinical Officer on a plan to improve the program and agency’s culture and environment.
- Provide oversight of the program’s outcomes and work with the Clinical Manager to address issues as necessary.
- Ensure the program operates in a safe manner. Address any safety issues identified ASAP.
- Participate and attend monthly PQI meetings. Share information received in PQI with the Clinical Manager and team as needed.
- Participate in and attend monthly Program/Department Collaborative Team Meetings.
- Develop and consistently follow a program communication plan to ensure information is effectively communicated to program staff.
- Ensure staff are connected to FCC Care Team and EAP services when a traumatic event occurs.
- Process emails and respond timely during business hours.
- Work collaboratively with the HR Department to fill program positions in a timely manner with appropriate staff. Participate in staff interviews.
- Monitor training plans of supervisees and program and ensure compliance.
- Adhere to all applicable evidence‑based practice models.
- Orally communicate information effectively and accurately.
- Assure the program operates within the constraints of the agency’s certification (CARF, DMH) standards and strategic plan related to clinical care.
- Abide by program and agency policies and procedures.
- Other job duties and special projects as assigned.
Core Competencies/Working Knowledge
- Demonstrate corporate vision in day‑to‑day activities
- Demonstrate corporate values in day‑to‑day activities
- Integrity, Commitment, Compassion, Empowerment, and Excellence
- Demonstrate a working knowledge of diagnostic criteria sets for substance use and/or mental disorders.