Bazaarvoice connects thousands of brands and retailers with billions of consumers through a global network of product‑passionate community and enterprise technology, enabling brands to collect user‑generated content at scale and turn it into actionable business insights.
Associate Engagement Manager – Global Services
As the primary liaison between customers and internal technical teams, you will manage post‑sale implementation projects, ensuring successful onboarding, high adoption rates, and on‑time delivery.
What You’ll Do
- Proactively engage with Sales, Client Success, Support, and Product Teams.
- Master our templated and custom Statements of Work (SOW), detailing services activities, resourcing requirements, deliverables, timing, and budgeted hours.
- Facilitate client workshops and sessions, presenting and walking through Bazaarvoice’s value proposition.
- Manage and properly set expectations with both internal and client stakeholders.
- Advocate on behalf of the Client and your team.
- Effectively manage and drive a portfolio of projects from initiation to close.
- Define and maintain project plans, proactively identifying risks and churn‑mitigation strategies.
What You’ll Need
- Bachelor’s degree or comparable work experience.
- 2‑3 years professional project management/engagement management experience, or comparable work experience.
- Track record of working with clients and internal stakeholders at all levels.
- Ability to maintain strong client focus.
- Ability to work in a fast‑paced environment.
- Excellent verbal and written communication skills.
- Passion, energy, and a collaborative work ethic.
- Proven ability to ramp‑up quickly and be a self‑starter.
- SaaS implementation project management experience.
- Ability to communicate well with developers about HTML, CSS, XML, and other Web technologies.
- PMP certification.
- Background in e‑commerce industry.
- Experience scoping professional services for SaaS implementations.
- Experience generating or executing SOWs.
- Experience selling or delivering Managed Services engagements.
Candidate Requirements
Background check required.
EEO Statement
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
Compensation
The base salary range for this position is listed in the job posting and may vary based on geographic location, work experience, market conditions, education or training, and skill level. Bazaarvoice reserves the right to pay outside this range if necessary.
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