At Cactus, the Account Leadership team sits at the center of our mission to help brands thrive in harsh environments. The Senior Account Manager is the confident, independent operator of the account – the person who doesn't wait to be told what to do next. You own your projects from brief to billing, manage client relationships with increasing authority, and bring a proactive, strategic eye to everything you touch. Where an Account Manager executes, a Senior Account Manager anticipates. You are beginning to see around corners – identifying risks before they surface, spotting growth opportunities before they're obvious, and earning the trust of clients and internal teams alike through consistent, high-quality work.
Salary
$72,000 – $90,000 commensurate with experience
Location
Denver, CO. 3 days in office, 2 days WFH.
Employee Benefits
- Comprehensive Medical/Dental/Vision for Employee and Family
- 401k Retirement Savings Plan with 4% match
- $50,000 Life Insurance, short-term and long-term disability on all full time employees at no cost to the employee
- $475 per year for Continuing Education and Professional Memberships
- $30 per month wellness reimbursement
- $100 per month Transportation/Parking Allowance
- 8 paid Holidays along with 1 week between Christmas and New Years and Birthday
- Four weeks paid time off for childbirth recovery and an additional, separate four weeks bonding time for moms, dads, and adoptive parents
- Customary profit-sharing distribution in December, based on agency business performance
- Unlimited Time Off
Job Responsibilities
- Serve as a primary day‑to‑day contact for senior‑level clients and agency partners, managing relationships with confidence and minimal oversight.
- Build deep, trust‑based client relationships by demonstrating expertise, consistency, and genuine investment in their business success.
- Ensure the highest standard of quality control across all agency services and deliverables on assigned accounts.
- Secure client authorization – signed estimates and scopes of work – before initiating any project work.
- Own the full project lifecycle on assigned accounts – from brief development through execution and final delivery – consistently on time and on budget.
- Work closely with strategy and project management teams to develop marketing plans, campaign briefs, and project schedules.
- Demonstrate expert knowledge of Cactus's capabilities, services, and internal processes, and actively contribute to building and improving agency best practices.
- Manage location‑based productions and travel as required to ensure project execution meets agency and client standards.
- Develop strong, working knowledge of each client's industry, category, and competitive landscape – enough to provide informed strategic guidance and credible counsel.
- Proactively bring relevant industry trends, competitive activity, and market insights to client conversations and internal planning.
- Begin identifying organic growth opportunities by connecting client business challenges to agency capabilities, and presenting those connections to your supervisor or client with confidence.
- Take full ownership of the fiscal health of assigned projects – reviewing PM‑developed budgets and scopes, tracking actuals meticulously, and escalating risks promptly.
- Collaborate with Project Management to ensure estimates and scopes accurately reflect the work, flagging discrepancies and holding the team accountable to approved parameters.
- Monitor change orders and scope creep on an ongoing basis, taking appropriate action to protect agency resources and client trust.
- Participate actively in the billing process to ensure projects are accurately tracked, reconciled, and invoiced without delay.
- Serve as a mentor to junior account staff, sharing knowledge generously and modeling the professional standards expected at Cactus.
- Show up as an energizing, solutions‑oriented presence on every cross‑functional team – creative, strategy, media, and project management.
- Act as a visible motivator and collaborator within the department, contributing to a team culture of accountability, craft, and mutual support.
- Embody and model Cactus values: Passion, Courage, Tenacity, Collaboration, Respect, Critical Thought, Belonging, and Well-Being.
Qualifications
- Agency Experience: 4–6 years of relevant full‑service agency experience managing complex marketing projects and client relationships.
- Education: BA/BS degree in Marketing, Communications, Business, or a related field.
- Operational Agility: Proven ability to independently manage multiple projects simultaneously in a fast‑paced, deadline‑driven environment.
- Tool Proficiency: Proficiency in project management software and agency workflow tools (e.g., Workamajig, Basecamp, Monday.com, or similar).
- Collaboration: Demonstrated track record as a team collaborator, motivator, and problem solver.
- Independent Operator: Manages accounts and client relationships with confidence and minimal supervision; knows when to elevate and when to own the solution.
- Strategic Thinking: Ability to move beyond task execution to proactively identify growth opportunities and connect client challenges to agency solutions.
- Communication: Expert written and verbal communication skills – clear, persuasive, and appropriately assertive with clients and internal teams alike.
- Presence: Stays cool, calm, and collected under pressure while motivating those around them to do the same.
- Growth Mindset: Actively seeks to deepen industry knowledge, develop leadership skills, and grow toward the Account Supervisor level.