Sr. Director of Design, Identity & Trust

Job Summary The Sr. Director of Experience Design, Identity & Trust, will lead the design strategy and execution for PayPal's authentication, account security, and privacy experiences. You'll oversee a global team focused on building seamless, secure, and trustworthy interactions – from login and passwordless authentication, to protecting accounts from fraud, to providing intuitive privacy controls.
Responsibilities Develop and articulate a clear, compelling vision and strategy in alignment with Experience Design strategy and operations that inspires others
Oversee and direct the development of user interface plans with direct impact on PayPal revenue, expense, budget, and growth
Negotiate with and influence the decision‑making of senior internal and external executives and decision‑makers
Create operational and strategic objectives that enhance user and customer experiences using domain knowledge and extensive expertise
Provide guidance to critical cross‑functional and cross‑organizational teams focused on experience design across PayPal
Identify and resolve strategic user interface and interaction design with new or innovative solutions
Establish overall business or technical strategy for user experience initiatives
Identify and resolve unique situations of substantial significance in user interface or interaction design
Allocate resources responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
Lead the development of user experience strategies that resonate with target audiences
Support and mentor less‑experienced roles to provide an example of innovation, excellence, and day‑to‑day learning
Set the vision and design direction for identity, risk, and trust experiences
Define and drive an experience strategy that balances security, privacy, and usability
Build, staff, and mentor a high‑performing design team
Lead design planning, prioritization, and execution in alignment with product objectives
Partner with product, engineering, and risk leadership to shape roadmaps and outcomes
Facilitate workshops and cross‑functional alignment to drive strategy and execution
Collaborate with other design leaders to ensure consistency across the PayPal ecosystem
Advance scalable design systems, processes, and standards to raise craft and quality
Represent design at the executive level, influencing decisions and company direction
Minimum Qualifications 12+ years relevant experience and a Bachelor's degree OR any equivalent combination of education and experience
5 years of experience leading others
Preferred Qualifications Minimum of 15 years of relevant work experience and a bachelor's degree or equivalent experience
15+ years of product design experience, including 8+ years leading teams and managers
Proven ability to set vision, strategy, and direction for complex, global design portfolios
Experience building and scaling high‑performing, distributed design teams
Strong track record of aligning design with product objectives and business outcomes
Skilled in leading experience strategy, workshops, and cross‑functional facilitation
Demonstrated ability to balance trust, security, and usability in customer experiences
Expertise in design systems and scalable frameworks that raise quality across teams
Exceptional storytelling, communication, and influence skills with executives and stakeholders
Global perspective with awareness of regulatory, accessibility, and localization needs
Compensation and Benefits Primary Location: SanJose, California – Pay Range: $242,000.00 – $359,150.00 Annually
Additional Location(s): Austin, Texas – Pay Range: $220,000.00 – $326,700.00 Annually
Hybrid work model: 3 days in the office for collaboration and 2 days at choice of PayPal office or home workspace.
Generous paid time off
Healthcare coverage for employees and family members
Resources to support financial security and mental health
EEO Statement PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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