Marketing - Events & Entertainment Manager

Marketing - Events & Entertainment Manager

Florence, OR 97439
Overview

Position Type Full Time
Description

Starting Wage: $66,268.80 annual salary
The Events and Entertainment Manager leads the planning and execution of events, entertainment, promotions, and VIP experiences that drive revenue, strengthen guest loyalty, and support brand objectives. This role oversees even operations, budgets, team leadership, vendor relationships, and cross-department collaboration to ensure exceptional experiences and successful event delivery.
Essential Functions and Responsibilities

Manages the Events Team Members, working alongside the Team, observing guest interactions, resolving guest concerns and preventing discrepancies in services.
Prepares schedules and delegates work for the Events Team, taking into consideration workload due to events, entertainment and banquets, etc.
Trains and develops the team, working closely with the Marketing Manager regarding additional training needs, evaluations and corrective actions.
Works with Marketing Manager on hiring and interviewing new Team Members.
Prepares Team Member paperwork and payroll information, submitting for review in a timely manner.
Works with Marketing Team to execute VIP events from concept and décor to post event clean up.
Communicates timely and thoroughly with the Marketing Team on incoming entertainment groups and events.
Leads bi-weekly BEO meetings to ensure timely and effective communication between departments.
Books events in meeting spaces with BEOs and coordinates billing to the standards of Marketing's P&Ps.
Evaluates the riders and coordinates with lighting and sound companies to prepare for night of the show.
Coordinates group room blocks and accommodations with the Hotel Manager.
Collaborates with Chefs and F&B on developing menus for all events, verifying pricing and receiving approval from management.
Works with Hotel to follow up on guest history, group block pick-ups and cut off dates.
Attends concerts, banquets and events as required to ensure successful outcome and quality.
Ensures compliance with company standards for performance, service to patrons, licensing laws, health and safety and other statutory regulations.
Manages event budgets, vendor contracts, invoices, and entertainment expenses while maintaining cost controls.
Resolves or refers to management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
Promotes teamwork and quality service through daily communication and coordination with all departments, including needed property or service concerns.
Integrates the Three Rivers brand purpose into all processes, communications and guest/team member experiences.
Provides information and explains Players Club benefits, property amenities & marketing programs to our guests.
Ensures living the brand/purpose in all work activities: "Every day, we deliver uncommonly kind experiences that connect people to the coast."
Other duties as directed by management.
Physical Requirements

Must be able to sit, stand and/or walk for up to 8 hours.
Must be able to carry, reach, twist, bend and squat frequently.
Must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with assistance as needed.
Qualifications

Experience, Education and Eligibility
Minimum age requirement for this position is 21 years old.
Must have 2 years' experience in a leadership role or equivalent combination of education and experience.
Must have 3 years combined experience in a guest service role or equivalent combination of education and experience.
Previous marketing, events and entertainment experience preferred.
Intermediate understanding of computer programs, including all windows applications required.
Possess or obtain a Food Handlers Card within 30 days of employment.
Must have an OLCC Permit at the time of hire.
Must have a valid driver's license and be insurable by TRCR's insurance agency.
Ability to work independently while organizing and managing multiple detailed projects simultaneously.
Ability to meet deadlines, and work well in high pressure situations.
Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.
Comply with pre-employment, random and reasonable suspicion alcohol and drug testing.
Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.
Availability to work all shifts including weekends and holidays based on the needs of the department and for special casino events.
Work Environment

While performing the duties of this job, Team Members may be exposed to secondhand tobacco smoke, including regular exposure for those working on the casino floor. The noise level in the work environment is usually moderate and can occasionally reach a high level for short periods of time.
Service Commitments - Exceptional Guest Service is key to the success of Three Rivers Casino Resort and each of our Team Members. We live our Service Commitments in all interactions with every guest and Team Member, starting with #1 "Be Kind. Always." Your commitment will help us meet our Purpose.
Every day, we deliver uncommonly kind experiences that connect people to the coast.