Regional Account Manager (TN)

Spectrio empowers human engagement by creating authentic experiences through content, innovation, and measurable insight that drive growth.

Spectrio isn't just a digital signage provider; we are the architects of modern customer experiences. From healthcare to automotive, we empower over 150,000 global locations to transform their physical spaces into dynamic digital destinations.

Headquartered in Tampa, Florida, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area. As an 11-time Inc. 5000 honoree and a member of the Tampa Bay Business Journal's "Fast 50" and "Tampa Bay 200," we are a proven leader in innovation. Our software consistently receives praise for its features and ease of use on Capterra and G2, earning multiple awards for technology and creative excellence.

Position is based in the Tennessee. It is FLEX remote where you will work from home while traveling to Dealership locations in TN and KY.

Primary Objective: The Regional Account Manager will lead, manage and inspire the post-installation support and service phase of the client relationship and sales opportunity/revenue generation efforts with Spectrio clients and prospects. As the "face and voice" of Spectrio business partnerships are nurtured through timely, effective and value-added internal and external client communications by the regional account manager where client trust is established through the following traits: organization, confidence, discipline, accountability, professionalism, "student of the industry" mentality, respect for all and a strong desire to win. Responsibilities include:

Partner and collaborate with dealer principals, general managers and dealership contacts to develop campaigns consistent with the overall dealership marketing plan

Remain current and knowledgeable on all Spectrio products and services

Understand competitive climate of similar Spectrio products and services

Establish productive, professional relationships with key decision makers in assigned customer accounts

Consistently meet with, educate and advise dealer principals and/or general managers on digital engagement platform best practices with consistent direct interface

Modify and ensure playlists are current and targeted to the dealerships' goals, traffic patterns, dwell times, customer demographics, etc.

Measure, report and communicate on dealer satisfaction's impact on client retention and renewals

Collaborate with the Spectrio Production Department to create and network digital assets and optimize user experience

Evaluate client experience and utilization across multiple channels for best practice sharing

Provide consistent feedback and perspective to upper management on competitive landscape

Act as a liaison between internal Spectrio client interacting departments and Spectrio client base

Launch and train on all product initiatives for new and qualified dealers

Inspect and report on installed equipment at regular intervals TV screens, rack, media players, etc.

Report all technical and/or content issues through proper channels, communicate resolution to dealer principal, general manager and/or point-of-contact and ensure thorough follow-up to client satisfaction

Meet and/or exceed all designated key performance indicators on a monthly basis

Develop and plan proficient, effective and value-added client contact travel schedules

Adhere to all Spectrio branding and image guidelines, especially as it pertains to client collaboration

Other duties as assigned

Prospect new opportunities to turn over to RSMs

Determine sales prospect needs assessment, communicate value propositions and present Spectrio portfolio of products and services including, but not limited to the following: digital signage, DealerTV, ABN Live!, ABN Inspire!, DealerIT, Continuity Powered by 3CX Phone System and PlayNetwork

Successfully schedule sales presentations with "A" level decision makers in automotive or advertising environments

Identify up-sell opportunities and submit appropriate documents for implementation

Solicit referrals and testimonials from existing, satisfied clients

Assist with client follow-up on meetings, proposals, adjustments to proposals, collection of tailored information and CRM data entry

Work efficiently and productively in an independent role

Meet, or exceed, Spectrio Sales Standards of Excellence (SOE)

Knowledge, Experience & Abilities:

Outstanding attitude and proven work ethic

Excellent verbal, written and body language communication skills with attentive listening

Solid understanding of sales skills and techniques

Strong attention to detail with a client-centric focus

Efficient, structured time manager

Ability and willingness to travel within a multi-state region

Building successful, value-added client relationships through trust and confidence

Ability to embrace change, be flexible and adaptable to an ever-changing work environment

Driven, ambitious and coachable with a collaborative mindset

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