Infrastructure Technical Writer at Insight Global Berkeley Heights, NJ

Infrastructure Technical Writer job at Insight Global. Berkeley Heights, NJ.

This is a contract opening through the end of the year.

Pay Rate: $38-50/hr (negotiable for experience)

Locations: MUST BE ONSITE 5 DAYS/WEEK in one of the following locations

Alpharetta/Marietta, GA

Berkeley Heights, NJ

Omaha, NE

Required Skills and Qualifications

Proven experience in technical writing for infrastructure projects.

Experience working in large‑scale IT infrastructure projects.

Familiarity with Windows, Unix, cloud platforms, Network, Storage, SQL databases, and monitoring tools.

Background in ITIL or similar frameworks.

Proficiency in creating complex Visio diagrams (strong Visio skills required).

Hands‑on experience with ServicePoint Knowledge Management System and MS Word.

Strong understanding of infrastructure components, including data centers, cloud solutions, networking, and security.

Excellent communication and collaboration skills, with the ability to work effectively in a distributed team environment.

Proficiency in MS Teams for virtual collaboration and training.

Exceptional attention to detail and organizational skills.

Bachelor's degree in Technical Writing, Computer Science, or a related field.

Key Responsibilities
Research and Requirements Analysis

Analyze requirements for new infrastructure builds, including data center and cloud solutions.

Conduct independent studies of proposed systems and hardware components to understand and document their functionality.

Create Technical Diagrams

Develop and maintain detailed Visio flow diagrams illustrating transaction traffic patterns, network connectivity, and configurable system components.

Ensure diagrams are accurate, up‑to‑date, and adhere to organizational standards.

Documentation Strategy and Planning

Collaborate with project managers to define documentation strategies and schedules.

Develop comprehensive documentation plans for each infrastructure project.

Collaboration with Engineering Teams

Work closely with engineers across Windows, Unix, Cloud, Network, Security, SQL Database, and Monitoring domains.

Gather detailed technical build information and ensure clarity in documentation deliverables.

Documentation Authoring

Author and maintain a suite of documentation for two primary audiences.

Online HTML knowledge articles for global Operations Support teams using ServicePoint Knowledge Management System.

Infrastructure reference guides for Platform Engineering using MS Word.

Ensure documentation adheres to organizational standards and is accessible to intended audiences.

Knowledge Transfer and Training

Host virtual documentation turnover sessions with Operations Support teams using MS Teams.

Provide clear and effective communication during training sessions to facilitate knowledge dissemination.

Team Collaboration and Peer Reviews

Participate as an integral member of the centralized documentation team.

Engage in peer reviews, mentorship, and sharing of best practices.

Version Control and Maintenance

Regularly update and maintain documentation to reflect infrastructure changes.

Utilize version control practices to ensure consistency and accuracy across all materials.

Process Improvement

Continuously evaluate and refine documentation processes to enhance efficiency and quality.

Contribute to the development of documentation standards and templates.

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