Technology Support Specialist / AV Tech

Job Description Job Description Job Title: Technology Support Specialist (Onsite)
Location: Dallas/Fort Worth, TX (Onsite)
Job Type: Contract (3–5 Months)
Start: Immediate

Job Overview
We are seeking a Technology Support Specialist to join our onsite IT support team in the Dallas/Fort Worth area. This role is ideal for a hands-on IT professional with strong desktop support and audio-visual (AV) experience , supporting day-to-day operations and large-scale office moves and renovations.
You will play a key role in ensuring seamless IT functionality, supporting end users, and maintaining conference room and collaboration technologies.
Key Responsibilities
End-User & Desktop Support
Provide onsite technical support for Windows and Mac systems
Troubleshoot hardware, software, and network connectivity issues
Support Microsoft Office 365 applications (Outlook, Teams, OneDrive)
Manage and resolve tickets using a ticketing system (e.g., ServiceNow)

Audio-Visual (AV) & Conference Room Support
Support and troubleshoot meeting room technologies such as:
Microsoft Teams Rooms
Crestron systems
Polycom / Cisco conferencing tools
Surface Hub and other collaboration devices

Diagnose and resolve audio, video, and connectivity issues
Ensure meeting rooms are fully functional and ready for use
Onsite IT Operations
Provide support during office moves, setups, and relocations
Install, configure, and troubleshoot printers and hardware devices
Perform asset management (tracking, shipping, receiving equipment)
Provide hands-on support such as cable tracing, port checks, and device setup
Deliver white-glove/VIP support when required
Required Qualifications
Onsite IT support / desktop support experience OR relevant degree
Strong troubleshooting skills across hardware, software, and AV systems
Experience supporting Windows and Mac environments
Familiarity with Office 365 tools (Outlook, Teams, OneDrive)
Hands-on experience with conference room / AV technologies
Preferred Skills
Experience with Microsoft Teams Rooms, Crestron, or similar AV systems
Knowledge of basic networking (ports, connectivity, cabling)
Experience with ServiceNow or similar ticketing tools
Prior experience supporting office relocations or large IT projects
S oft Skills
Excellent communication and customer service skills
Strong problem-solving ability
Organized, detail-oriented, and able to multitask
Team player with a proactive mindset
Company Description About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer. Company Description About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.