Senior Marketing Specialist, Client Experience

Job Summary
The Senior Specialist, Customer Experience is a strategic and executional partner supporting AMN's technology portfolio, responsible for advancing brand and channel marketing efforts that drive lead generation and business engagement. This role focuses on translating complex healthcare technology solutions into integrated, high‑impact marketing campaigns across digital, print, event, and content channels. This position requires a proactive, detail oriented marketer who can manage multiple initiatives simultaneously, collaborate cross functionally with product, sales, and technology stakeholders, and connect brand strategy to measurable business outcomes. The ideal candidate demonstrates strong ownership, initiative, and the ability to align marketing efforts with the goals of AMN's technology‑driven growth strategy.

Job Responsibilities

Project Ownership & Execution

Lead and manage marketing initiatives from concept to completion, with guidance from the senior manager, ensuring alignment with brand strategy and business goals.

Own timelines, deliverables, and stakeholder communications across 2-3 large and 8-10 smaller projects simultaneously.

Client Communications & Storytelling

Translate product enhancements, roadmap updates, and operational insights into clear, benefit-driven client messaging.

Create and manage client-facing assets including emails, one-pagers, case studies (blinded and named), executive briefs, webinars, and newsletters.

Strategically execute across web, email, SEO/SEM, display, and social media to drive engagement and lead generation.

Ensure messaging is executive-appropriate, concise, and grounded in client outcomes rather than features.

Build scalable marketing programs that support retention and expansion motions.

Equip Sales, Client Success, and Account teams with client-ready materials that reinforce differentiation and value.

Support targeted account-based initiatives using engagement signals, usage trends, and market context.

Events, Webinars & Executive Engagement

Support client‑facing webinars, executive briefings, association events, and invite‑only engagements.

Develop messaging, invitations, follow‑up communications, and supporting materials for client events.

Ensure a consistent, high‑quality experience across all touchpoints.

Measurement & Optimization

Track engagement and performance of client marketing efforts (email performance, content usage, event engagement).

Synthesize insights to inform optimization, prioritization, and future program development.

Maintain documentation, playbooks, and best practices to support scalability.

Qualifications

Bachelor's degree in marketing, Communications, Business, or related field.

3-5 years of experience in B2B marketing, client marketing, lifecycle marketing, or customer experience roles.

Proven experience executing multi‑channel marketing campaigns.

Strong writing, editing, and messaging skills for executive and operational audiences.

Ability to manage multiple initiatives simultaneously in a fast‑paced environment.

Preferred

Experience in healthcare, technology, SaaS, or enterprise solutions.

Familiarity with CRM and marketing automation platforms (e.g., Salesforce, Marketo, HubSpot).

Experience working closely with Product and Customer Success teams.

Work Environment / Physical Requirements

Hybrid role; San Diego, CA or Dallas, TX – role is 2 days a week onsite.

Work is performed in an office/home office environment.

Team Members must have the ability to operate standard office equipment and keyboards.

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Our Core Values

Respect

Passion

Continuous Improvement

Trust

Customer Focus

Innovation

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Pay Rate
$29.50 - $35.00 Hourly

Final pay rate is dependent on experience, training, education, and location.

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