H&M Sales Advisor FT- Spotsylvania Town Cwnter

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Responsibilities

Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service

Willingness to engage and have conversations with customers to provide excellent service

Guide customers through our fashion trends, stories & products in all areas of the store

Ability to effectively promote and sell our products to customers

Actively promote our Customer Loyalty App and in-store sustainability initiatives

Represent yourself and the H&M brand positively during all customer interactions

Support with commercial or operational actions to reach sales targets with store management team

Keep up-to-date with fashion scene, trends, styles, brands, competitor and influencer updates

Use your product and fashion knowledge to share relevant information with customers

Retain and share your service, fashion and store operations knowledge and skills with colleagues

Follow all procedures, routines and legal requirements in all areas of the store

Give and receive feedback with your colleagues to learn, develop and support each other

Participate in relevant onboardings, trainings and courses for your role and future development

Complete full garment cycle from unpacking and refill to steaming and ensure good garment care

Operate fitting room and checkout areas according to best practice and processes

Contribute to a clean and tidy sales floor and back of house including stockrooms

Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines

Ensure good stock levels with replenishment routines on sales floor

Maintain best practice for in-store OMNI services and tech tools such as Instore Care App, Click & Collect, Smart Store

Support with opening and closing of the store

Follow all H&S guidelines and legal requirements applicable to role and responsibilities

Qualifications

Passionate about fashion and everything we create in-store

Motivated by giving customers a great experience

Communicative, creative, curious, motivated, flexible, decisive and action‑oriented

Enjoy working in a collaborative and dynamic environment

Have sales experience in a dynamic and collaborative environment that you can apply to this role

Experience working with customer service in fashion, retail or other service‑related industries

Benefits

Access to global development opportunities and a staff discount card usable on all H&M Group brands in stores and online

Eligibility for H&M Incentive Program (HIP)

Inclusive workplace encouraging you to be yourself at work with resources such as Colleague Resource Groups

Comprehensive health, wellness and family support programs, company match retirement plan, paid leave and paid time off including a community day

Employee discount at H&M, Other Stories and COS

Additional Information
Job Status: Hourly, Non‑Exempt

EEOC Code: SLS

Compensation: Sales Associates Pay Rate $15.50 per hour

*This job posting highlights the most critical responsibilities and requirements of the job and is not all‑inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion.

**H&M, in good faith, has assessed the posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.

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