Account Servicing Specialist

Handling complex account inquiries, the remote Account Servicing Specialist will assess past due accounts, perform outbound calls to resolve delinquency, and process payments while working part-time with two evening shifts and one Saturday shift every five weeks.
Key responsibilities

Perform outbound calls on past due accounts to resolve delinquency
Research delinquent accounts and provide relief options to customers in hardship
Assist with overflow calls and administrative tasks as needed

Required qualifications

Associate's degree in business, finance, communication, marketing, or related field, or relevant experience
Strong computer skills, including proficiency in Word and Excel
Ability to handle stressful conversations with tact and diplomacy
Strong persuasion and negotiation skills
Availability for two evening shifts per week and one Saturday shift every five weeks