Account Specialist I - Hybrid/Bannockburn, IL

Overview

Aon is Looking for an AccountSpecialist I in Bannockburn!
We currently have a career opportunity for an AccountSpecialist I to work hybrid out of our Bannockburn, IL office.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
Your impact as an Account Specialist!
What the day will look like:

Resolve inquiries associated with all aspects of Aon Client Services (ACS) service delivery (e.g., output delivery, basic invoice inquiries); accountable for more complex inquiries and client projects.

Identify and retrieve relevant compliance documentation necessary to process renewals, invoices, surplus lines filing and any other ACS deliverables.

Perform necessary activities or support in initiating a renewal, processing an invoice, issuing auto IDs, processing surplus lines, issuing emergency certificates, resolving premium account discrepancies, initiating endorsements, processing vehicle suspensions and processing other client requests.

Mentor and assist junior staff with more complex account functions.

React to field office requests via Broker Desktop tools that require actions in a timely manner.

Ensure system of record (Bridge & Broker Desktop) is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail.

Liaise and be responsive to inquiries from outsourced provider to manage and ensure the timeliness and quality of outputs.

Upload, index or attach documents in Document Management System.

Perform pre-renewal account review with the field office to meet client expectations related to timelines and to ensure accuracy of deliverables (certificates, invoices, endorsements, etc.).

Help colleagues troubleshoot and resolve client issues within the ACS team.

Upon policy placement, create policy summaries, schedules of insurance, calculate premium allocations, and provide quality review of all post placement outputs.

Manage, monitor and complete special client projects.

Participate in office and client visits.

Qualifications / Skills

1-3 years of commercial insurance/office experience is a plus; recent college graduate considered.

Ability to effectively communicate both verbally and in writing with external and internal clients on client servicing activities.

Understanding of operation processes and methodologies; ability to work effectively with moderate guidance and supervision.

Strong Excel skills to import/export data, strong Word skills; some v-lookups experience is a plus.

Ability to operate in a fast-paced, output-driven environment that requires multitasking, quick reaction, and performing non-routine tasks.

Must maintain or obtain an appropriate insurance broker license within 6 months of hire.

Pay and Benefits
The salary range for this position (intended for U.S. applicants) is $50,000.00 - $65,000.00 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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