Leading a team dedicated to client satisfaction, the full-time Vice President Client Relations will manage high-volume clients, oversee departmental policies, and collaborate with internal teams to enhance service quality in a remote environment.
Key responsibilities
Lead and monitor activities of the Client Relations staff to ensure high-quality service delivery
Manage departmental policies and oversee client billing processes while ensuring adherence to SLAs
Provide guidance and coaching to staff, facilitating solutions to client-related issues and participating in management discussions
Required qualifications
Bachelor's Degree in Business, Communications, or a related field, or equivalent work experience
8-10 years of experience in Client Relations within mortgage servicing or banking
5+ years of managerial and leadership experience
Strong knowledge of mortgage servicing/banking laws and practices, including FNMA, FHLMC, and GNMA
Proficiency in Microsoft Office applications
Vice President Client Relations
Virtual Vocations Inc · New York, NY, USA ·
- Job type:
- Full Time