Enterprise Retail Account Manager

Role Summary
The Enterprise Account Manager, National Accounts, will lead commercial execution for Abbott’s Infectious Disease portfolio across key U.S. retail partners, with primary responsibility for Amazon, Walgreens, and emerging channels. This role owns day-to-day account management while driving joint business planning, optimizing in-store and digital presence, and ensuring strong availability and visibility for core products including BinaxNOW and ID NOW. The role partners closely with customers on assortment, promotions, and execution, while delivering data-driven insights to strengthen partnerships and accelerate growth. As the business expands, this position will play a key role in scaling new accounts and supporting broader commercial initiatives.

Responsibilities
Customer Ownership & Growth Strategy

Own end-to-end commercial responsibility for Amazon and Walgreens, including revenue, profitability, and share growth

Develop and lead Joint Business Plans (JBPs) aligned to aggressive growth targets

Build senior-level relationships across buying, merchandising, pharmacy, and eCommerce organizations

Identify and unlock white-space opportunities across new channels and formats

Amazon and Omnichannel Excellence

Own Amazon business across key levers:

Retail media (Amazon Ads, DSP, etc.) support from Omni Marketing Manager

Content optimization & conversion (PDP, SEO, ratings & reviews)

Supply chain performance & in-stock levels

Drive true omnichannel integration across digital, in-store, and pharmacy touchpoints

Elevate Abbott’s share of search, share of shelf, and share of voice

Commercial Performance and P&L Ownership

Deliver against revenue, margin, and market share targets

Manage trade investment, pricing strategy, and promotional ROI

Lead forecasting and demand planning in partnership with Supply Chain and Finance

Monitor performance drivers (POS, inventory, scorecards) and take decisive action

New Channel Expansion

Lead entry and scaling strategies across Dollar, Regional Grocery, Drug Wholesalers, and emerging retail partners

Build go-to-market strategies tailored to each channel’s economics and shopper dynamics

Cross-Functional Leadership

Partner across Marketing, eCommerce, Supply Chain, Finance, and Medical/Regulatory

Ensure all commercial execution aligns with healthcare compliance, claims, and regulatory requirements

Influence portfolio strategy, launches, and long-range planning

Required Qualifications

Bachelor’s Degree (± 16 years) Bachelor of Arts or Bachelor of Science

Master’s Degree (± 18 years) MBA preferred

Minimum 3 years of experience in a sales and/or marketing role that involved working closely with customers/clients to deliver results

Experience in health care (Rx, OTC, managed care), consumer packaged goods and/or retail preferred

Outstanding consultative selling skills, proven ability to identify/define business questions and complex business issues, conduct analysis, formulate actionable ideas and recommend/sell a point of view to customers

High energy, self-starter that is assertive, possesses a high degree of self-confidence and intellectual curiosity, exhibits a bias for action and demonstrates good executive presence

Exceptional oral and written communication skills, with the ability to interact effectively with all levels in a customer’s organization

Innovative and creative demonstrated ability to leverage consumer insights to identify and evaluate creative ideas, focusing on those that will create value for customers and ADC

Proven ability to manage multiple tasks concurrently under aggressive timelines in a dynamic environment while maintaining strong attention to detail and quick recall

Strong analytical skills (ROI calculation, forecasting and planning) and mastery of using Microsoft PowerPoint and Excel for analysis and presentations

Preferred Qualifications

7 years of national account or retail management experience in FMCG / CPG, with a track record of increasing responsibility

Proven success in developing compelling value propositions and driving product adoption

Strong financial and analytical skills, including experience in forecasting, pricing, and business planning

Excellent communication, presentation, and stakeholder management skills

Proficiency in Microsoft Office and retail analytics platforms

Experience in diagnostics, pharmacy, or healthcare-related categories

Existing relationships with Amazon, Walgreens, or other key retail customers

Background in omnichannel marketing and retail media strategy

Working at Abbott

Career development with a global leader in diagnostics and healthcare

Free medical coverage through our Health Investment Plan (HIP) PPO

A top‑tier retirement savings plan with generous employer contributions

Tuition reimbursement, student debt assistance, and FreeU education benefits

Recognition as a top employer for diversity, working parents, and innovation

The base pay for this position is $113,300.00 – $226,700.00. In specific locations, the pay range may vary from the range posted.

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