Field Account Manager - Hybrid in Washington or Oregon

Primary Responsibilities

Own the service experience of customers at the field level by working with the Central Service Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customer's expectations.

Develop and maintain solid relationships with internal partners in the Centralized Service Team to manage customer service experience.

Fully accountable for supporting the SAE in facilitating resolution of all elevated customer service requests by working with the Centralized Service Team, and conducting customer consultations as required.

Facilitate customer meetings with the Central Service Team regularly to assess trends and keep abreast of any escalating issues and service trends.

Train customers on eServices and eCR Reporting.

Expand customer expertise and reliance on eTools to drive usage and adoption.

Maintain and provide customer information to the SAE/Analyst on service trends, myUnitedHealthcare adoption, eServices adoption, eCR adoption, wellness initiatives, and improvement opportunities, etc.

Conduct meetings with customers to identify issues/trends and analyze root causes to determine corrective action steps.

Participate/support new business and finalist presentations to represent service experience, or coordinate attendees from other service-related areas to support SAE/AE.

Establish and maintain solid and appropriate relationships with customers to maintain persistency.

Establish and maintain Broker/Consultant relationships as needed, but primarily with customers.

Coordinate ordering of enrollment materials/directories for customers.

Coordinate resolution of pre-implementation service and eligibility issues with Implementation Management Organization.

Coordinate implementation activities such as processing transitional care cases.

Conduct enrollment meetings and customer sponsored health fairs for assigned customers (and as needed for multisite requests from other offices).

Coordinate and deliver billing reconciliations to customers (Quarterly, Annually, or as appropriate for the customer type/size).

Pay and benefits: This role’s hourly pay ranges $21.63 to $48.08 per hour based on full‑time employment. The role is also eligible to receive bonuses based on sales performance. In addition to salary, benefits include a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (all subject to eligibility requirements). We comply with all minimum wage laws as applicable.

Required Qualifications

Hold insurance license as required by law or obtain upon hire or within 60 days.

2+ years of experience with sales, account management or implementation in the insurance industry (medical, dental, vision, or life only).

Access to reliable transportation and a valid U.S. driver’s license.

Preferred Qualifications

Bachelor’s degree.

2+ years of proficiency in Microsoft Word, Excel, PowerPoint, and UnitedHealth Care eTools.

2+ years of experience using communications and interpersonal skills.

Experience conducting open enrollment meetings.

All telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.

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