Regional Service Manager (Semiconductor Lithography products)

Regional Service Manager (Semiconductor Lithography products)
Location:

US-OR-Hillsboro

Job ID:

34224 |

Type:

Full‑Time |

# of Openings:

1 |

Category:

Field Service |

Additional Locations:

CUS

About the Role
Based in Hillsboro, OR this position will provide ongoing support to regional customers including installation, warranty and contract support for Canon’s Photolithography products.

Your Impact

Manage customer support teams’ daily operations to ensure clients receive assistance with technical aspects of products and services.

Report to the assigned local office in accordance with corporate workplace policy.

Manage escalated customer support issues and allocation of resources from other sites or Japan.

Implement customer support processes to enhance customer satisfaction including record maintenance and improving support plans.

Formulate and revise customer support policies as needed and promote their implementation.

Follow through on plans for targeted revenue return by proactively identifying additional sales opportunities for service products (e.g., spare parts, contracts) and manage the sales process.

Update the team on new information related to products, procedures, and trends.

Assess support statistics (KPI metrics), analyze data and prepare detailed reports with recommendations for improvement.

Identify and address staff training and coaching needs, oversee and evaluate the team’s ongoing training efforts.

Deliver performance evaluations and follow the disciplinary process.

Manage budgets and revenue forecasts as appropriate.

Travel to customer sites, both locally and regionally, on a regular basis.

About You: The Skills & Expertise You Bring

Bachelor’s degree in a relevant field or equivalent experience required plus 7 years of related experience and management of 2 or more regular full‑time employees.

Semiconductor industry, product support field service experience helpful.

Experience analyzing and managing budgets and revenue forecasts through multiple accounts.

Intermediate MS‑Office and Google Workspace experience preferred.

Experience with ServiceMax a plus.

Must have a valid driver’s license and acceptable driving record; this position requires driving as an essential function and includes up to 25% overnight travel.

In accordance with applicable law, we are providing the anticipated base salary for this role: $96,880 – $145,090 annually.

Benefits and Compensation

Competitive compensation and benefits, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and more.

Employee referral bonus.

Employee discounts.

Dress for Your Day attire program (casual is welcome based on your job function).

Volunteer opportunities to give back to the local community.

A Canon welcome kit and official merchandise.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

You must be legally authorized to work in the United States. The company will not support visa sponsorship.

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