Customer Experience Specialist (Manufacturing)

Customer Experience Specialist (Manufacturing) About this position Description:
Position Summary: In our manufacturing environment, the Customer Experience Specialist is the central point of contact for customers and liaises with other departments to ensure perfect end-to-end execution of all sales orders. A strong candidate will have the ability to build a rapport with our customers and to make decisions to facilitate and expedite order delivery. Knowledge of excel, Microsoft Dynamic NAV (Navision), and experience in manufacturing settings is a strong plus.
This is an on-site role.
Essential Functions Acts as single point of contact to our customers, processes orders, determines inventory availability, pricing delivery methods, and addresses special customer requirements.
Works closely with shipping/receiving and purchasing to follow-up on customer orders.
Keeps customer informed of all important and relevant information.
Maintain customer database.
Issues, tracks, and communicates return merchandise authorizations.
Manages fill rate reports and customer’s scorecards.
Promptly escalates general concerns to direct manager, such as issues with delivery, returns and quality.
Ability to cross-train within the department, but also be involved in cross-functional activities, as required.
Ability to build a strong rapport with customers.
Actively participates in problem solving, making recommendations, and assisting with process flow, supporting longer-term strategy and vision.
Maintain the integrity of confidential business and product information.
Performs all other duties as assigned.
Requirements Minimum 2 years of customer support experience in the consumer product industry.
Familiarity with manufacturing environment.
Action-oriented, customer-focused, problem-solving self-starter who goes above and beyond to solve customer’s concerns.
Detail oriented along with exceptional organizational skills.
Excellent written and communication skills.
Excellent interpersonal skills, flexibility, and a willingness to learn new things.
Ability to multi-task without sacrificing accuracy and performance.
Able to work independently and in teams and cross-functional environments.
Positive attitude, good work ethics, and values.
Intermediate to advanced knowledge of MS Excel required.
Knowledge of Microsoft Dynamic NAV (Navision) a plus.

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