Senior UX Researcher & Designer

Position:

Senior UX Researcher & Designer
Client:

Department of Information Technology and Telecommunications (DoITT)
Location:

Brooklyn, NY (Hybrid - 3 Days Onsite / 2 Days Remote)
Duration:

12 Months+
Job Description

We are seeking a Senior UX Researcher & Designer to lead user-centered research and design initiatives for public-facing digital services. The ideal candidate will have extensive experience conducting qualitative and quantitative research, translating insights into actionable design solutions, and collaborating with cross-functional teams to improve user experiences.
Key Responsibilities
Lead discovery sprints and UX research initiatives for digital service projects.
Plan and conduct generative and evaluative research, including interviews, field studies, usability testing, and A/B testing.
Develop research plans, hypotheses, and user requirements.
Recruit and engage users representing target demographics and behaviors.
Analyze qualitative and quantitative data to generate actionable insights.
Create wireframes, user journeys, and workflows based on research findings.
Present research outcomes and recommendations to stakeholders.
Collaborate closely with product, design, engineering, analytics, and business teams.
Promote UX research best practices and strengthen organizational research methodologies.
Required Qualifications
8+ years of UX Research and Design experience.
Strong experience with generative research, usability testing, and A/B testing.
Expertise in mixed-method research approaches and statistical analysis.
Experience translating research findings into user journeys and wireframes.
Ability to develop evidence-based digital strategies.
Strong stakeholder management and cross-functional collaboration skills.
Experience recruiting and researching diverse user groups while minimizing research bias.
Preferred Qualifications
Certification in Evaluation Practice (TEI) or equivalent.
10+ years of experience analyzing qualitative and quantitative datasets.
Strong understanding of accessibility and inclusive design practices.
Experience facilitating workshops, group synthesis sessions, and collaborative design activities.
Background working with product, engineering, data, and analytics teams.
Nice to Have
Experience working with government, public sector, or large enterprise digital transformation initiatives.
Experience improving public-facing digital services through user-centered design