Sales and Customer Service Manager

Role Overview:
Title: Sales and Customer Service Manager
Location: Santa Fe Springs, CA - Onsite
Reports To: Chief Commercial Officer
Compensation: Base + Bonus

About the Role:
Reporting directly to the Chief Commercial Officer, the Sales and Customer Service Manager will champion the growth of our commercial pipeline and elevate our client experience. In this dual-impact role, you will design, train, and manage our new business development process-from initial lead vetting through commercialization and product launch.

Additionally, you will mentor and coach our customer service team to ensure flawless execution from purchase order receipt to \"ready-to-ship,\" maintaining the highest levels of customer satisfaction. This role is ideal for a relationship-builder who thrives on cross-functional collaboration and wants to make a tangible impact on a growing business.

Key Responsibilities:
Commercial & Business Development:
Pipeline Management: Develop, train, and manage the end-to-end new business development process from lead vetting through commercialization and launch to hit or exceed budget targets.
Lead Execution: Actively follow up on incoming leads and new sales opportunities generated from digital channels, trade shows, calls, and emails.
Prospecting: Research target accounts, identify key decision-makers, and generate high-converting leads.
Presentations: Partner with Sales and Marketing to build compelling collateral; effectively present products and services via virtual and in-person customer meetings.
Industry Presence: Represent the company at annual industry trade shows.
Customer Service Leadership & Operations:

Team Coaching: Mentor and develop the Customer Service team, ensuring purchase orders stay on track to deliver On Time and In Full.
Cross-Functional Collaboration: Partner closely with R&D, Quality, and Operations to keep new projects and existing business running smoothly.
Data & Insights: Maintain meticulous customer records within our CRM, support sales with accurate forecasting/analysis, and report key performance metrics (lead gen, conversion, revenue, OTIF rates) to executive leadership.
NPD Support: Bridge the gap between customers and production by deeply understanding customer needs to assist in effective New Product Development.
Minimum Qualifications

Experience: 3+ years of experience in an Inside Sales or Account Management role within a nutraceutical, supplement, food, beverage, or confectionery manufacturing environment.
Leadership: Demonstrated leadership experience managing Sales and/or Customer Service functions with a stable, proven career history.
Education: BA/BS degree in Communications, Marketing, Business, or a related field.
Tech Savvy: Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and experienced with CRM data management.
Core Skills: Exceptional communication (written/verbal), active listening, and strong phone presence. Highly organized with an ability to multi-task and prioritize under tight deadlines.
Preferred Qualifications:

Fluency in both Spanish and English (Bilingual).
Hands-on experience with NetSuite ERP.
Familiarity with Lean Six Sigma methodologies.
Experience within the packaging industry.
High level of adaptability and flexibility in a fast-paced environment.