Associate Account Manager

Responsibilities

Aligning with the Account Managers that you support to determine the strategy for your account portfolio to maximize and protect revenue through weekly 1:1 and quarterly territory planning

Management of smaller dollar transactions, such as adding banks, users, etc, including the creation and delivery of change orders in coordination with the AMs.

Generate and mature pipeline for customer portfolio, through customer interactions (meetings, emails, etc.) as well as campaigns coordinated with AMs / AM Leadership

Support AMs through a “divide and conquer” mentality to ensure all customers are properly supported and opportunities for expansion are maximized.

Coordination of consulting services scope and pricing for ad-hoc professional services needs.

Participate and support other key events led by customer-facing roles (AM, SAM, Product) such as Executive Business Reviews, strategic meetings, demonstrations, Support Cadences as needed.

Partner with cross-functional teams (Sales, CEEs, Support, Professional Services, Product, and Marketing) to ensure a smooth and consistent customer experience.

Prepare and/or review and analyze renewal audits in advance of renewal timeframes (2+ quarters ahead of contract expiration).

Handle routine issues and elevate and manage customer issues if needed or if beyond the scope of the role.

Work with the Renewal team to review the renewal packets and strategize with the account management team on renewal options for their clients.

Compliment the services of the AM, but not duplicate efforts, meeting attendance, etc.

Prepare and Deliver QBR to review goals and achievements from previous quarter as well as plan for upcoming quarter.

80% revenue focused tasks (pipeline build, deal maturation, deal closure, renewal retention). 20% admin and support functions.

Qualifications

Organizational Skills: The ability to manage upwards of potentially 40+ change orders or client inquiries simultaneously.

2-3 years of business experience in customer-facing roles, preferably SaaS software.

Sales, BDR, or Customer Success Experience.

Ability to learn quickly and adapt to new tools and technologies.

Proficiency in MS/Google tools: Word, PPT, XLS.

Proficiency in Salesforce or a comparable tool.

Passionate about building relationships and working directly with customers.

Comfortable managing through conflict and escalation.

Self-starter with strong time management and organizational skills.

Proven track record managing multiple priorities at a time.

Ability to thrive in a changing environment of a growing team and organization.

Excellent communication skills - oral and written.

Ability to work across multiple teams internally.

Comfortable being measured to targets.

Ability to travel, up to 20% to be onsite with clients or at events.

Strong interpersonal skills and comfortable working with lots of different people.

Degree in Finance, Accounting, Treasury, Business Management, or equivalent preferred.

Background working in Treasury, Cash Management or equivalent is preferred.

Salary and Benefits
For new hires, the annual base salary range for this role is $63,560.00 - $80,412.50 based on a full-time schedule. Salary can progress beyond this range through sustained performance and demonstrated success in the role. In addition to base pay, this position may be eligible for variable compensation (eg. performance bonus or commission-based plan) and a long-term incentive. The final package will be determined by factors such as skills, experience and qualifications. Kyriba also offers a comprehensive range of health, welfare and wellbeing benefits designed to support both your professional and personal life.

Equal Opportunity Employer
Kyriba believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, and genetic information. See EEO Law.

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