Inside Sales I

Job Information
The Inside Sales role is responsible for developing customer relationships by identifying customer needs, informing customers about the company's products or services, providing solutions and recommending new and better products. Handles customer requests and issues via telephone, fax, or email. Coordinate with the outside sales team and other departments to ensure that customers receive the best service possible.

Respond to customer orders and quotation requests received via outside salespersons, telephone, e‑mail, written, and faxed correspondence.

Key Responsibilities

Provides pricing and delivery information

Responsible for entire order processing which includes assigning, reviewing, approving, and distributing customer order documents to all appropriate departments

Responds to internal and external inquiries in a timely manner ensuring all requests have been handled and completed daily

Performs follow‑up to ensure timely shipment of materials and customer satisfaction

Maintains strong working relationships with Customers and Vendors

Purchase Material as needed for Customer orders and stock material

Resolves customer service issues

Tracks open sales orders

Various duties assigned by the supervisor

Qualifications

Industry product knowledge

HS Diploma or GED required. 0‑2 years of experience in area of responsibility

Good written and verbal/oral communication skills

Knowledge of MS Office software and Adobe

Self‑driven with a positive attitude and demeanor

Customer service experience

Excellent communication, time management and organizational skills

Professional telephone etiquette

Ability to work independently

Physical Demands

Frequently required to stand

Frequently required to walk

Continually required to sit

Continually required to utilize hand and finger dexterity

Occasionally balance, bend, stoop, kneel or crawl

Continually required to talk or hear

Continually required to utilize visual acuity to read technical information and/or use a keyboard

Occasionally required to lift/push/carry items up to 25 pounds

Occasionally work near moving mechanical partsOccasionally exposure to outside weather conditions

Occasionally loud noise (examples: shop tool noises, electric motors, moving mechanical equipment)

Work Environment
This role operates in a professional office environment and standard office equipment such as computers, phones, and printers are used. Occasional visits to warehouses or operational sites may be required.

Benefits

Medical, Dental and Vision Insurance with multiple plan options

Company‑paid Life and Disability Insurance

401(k) with company match

Health Savings and Flexible Spending Accounts

Supplemental coverage (Accident, Critical Illness, Hospital Indemnity)

Employee Assistance Program (includes 3 free counseling sessions)

Identity Theft Protection at discounted rates

*This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources.*

*FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status. Committed to fostering a culture where every individual is valued and empowered to contribute to shared success.*

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