Program/Mutuel Supervisor - Full Time

Description
The

Program/ Mutuel Supervisor

is responsible for producing and printing all the daily programs used by Track guests and assisting mutuel department during open hours.

Schedule
In this role, you will work a combination of both first and second shift. Shift times can vary in between the hours of 10am - midnight.

Principal Duties & Responsibilities

Responsible for all training of program department employees.

Responsible to produce all on-site racing programs including program layout and printing.

Responsible for program and mutuel sellers and their accountability while on duty.

Responsible for opening and/or closing duties for program and mutuel department.

Responsible for daily paperwork and reporting for programs and mutuels.

Responsible for heavy duty copy and tote machines and their malfunctions and servicing.

Supervision
All Program Department and mutuel personnel including sellers and printers.

Requirements

Knowledge of horse racing/simulcast industry.

Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, guests and horsemen.

Ability to maintain a calm, composed presence in an often-challenging environment where multi-tasking occurs.

Must be able to obtain an Ohio State Racing Commission License.

Education

High School Diploma or GED

Required

Work Experience

1+ Years of Prior Relevant Experience Customer service

Required

Working Conditions and Physical Requirements

Flexible working schedule, which includes nights and weekends

Occasionally required to stand, walk, and sit throughout the shift

Must be able to lift 40 pounds

Requires frequent wrist and hand use.

Knowledge, Skills and Abilities

General knowledge of mathematical skills including addition, subtraction, multiplication and division

Ability to effectively communicate in English, in both written and verbal forms

Ability to communicate effectively, concisely and logically in a timely manner and at an appropriate level, while maintaining confidentiality

Ability to lead and mentor a team

Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i. e. telephone, copier, fax machine

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Maintain a professional, neat and well-groomed appearance adhering to company standards

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