Orchestrade Trading Application Support Analyst

Job Description
Location: NYC (Hybrid – 3 days onsite/week)

Visa Sponsorship: We offer sponsorship under specific treaty-based U.S. work visas, including TN and E-2 (for eligible citizens). We do not support or transfer other visa types (e.g., H-1B).

We are seeking a talented Application Support Engineer to join our team. The ideal candidate will have knowledge in FX and eTrading environments and be passionate about working in Front Office teams. If you've worked in Trading environments and like the pace of solving real problems for traders in real time, this role is for you.

Role and responsibilities

Provide day-to-day trade support to traders, MO, BO, and risk teams across Orchestrade and IRD

Troubleshoot critical desk issues fast, fix trade capture and event processing problems, and keep positions, P&L, and risk clean in the systems

Partner with global Tech and Ops teams on strategic projects, bring the business view, test new rollouts, and push existing processes to be better

Run reconciliations across systems during upgrades and keep connectivity solid for the desks

Ensure platforms admin in relation with system providers, both internal and external

Qualifications

Bachelor's degree in Finance, Engineering, CS, or similar

Strong understanding of eTrading and exposure to IRD

Experience supporting Front Office trading apps, Orchestrade is a plus

Proficiency in Unix/Linux, SQL, Windows

Able to talk directly with traders and turn their needs into something Tech can act on

Benefits

Competitive salary between USD $110,000- US$145,000

401(k) retirement plan with company matching

15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)

8 paid holidays + 5 sick days + 2 personal days per year

Company health, dental, and vision insurance plans + FSA

Voluntary STD and LTD

All your information will be kept confidential according to EEO guidelines.

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