Contemporary Luxury Fashion - Retail Sales Supervisor (Full-Time)

Overview

At LILYSILK, we believe luxury is defined by exceptional craftsmanship, elevated essentials, and meaningful relationships. We are seeking a

Full-Time Retail Sales Supervisor

to help lead our boutique in New York City’s Meatpacking District—an intimate, high-touch luxury environment focused on silk, cashmere, and contemporary wardrobe building.
This is not a traditional supervisor role. We are looking for an entrepreneurial luxury retail professional with an

established transferable client book , strong selling instincts, and the ability to coach a small team while driving repeat business through clienteling.
You should be equally comfortable closing a $2,000 wardrobe sale, hosting a private appointment, and training associates to build lasting client relationships.

What You’ll Do

Drive Sales & Build Relationships

Consistently exceed personal sales goals through luxury service and proactive client outreach
Bring and develop an existing client book with measurable relationship-building capability
Cultivate repeat business through appointments, styling sessions, CRM outreach, and follow-up
Execute personalized wardrobe building for clients with an emphasis on silk, cashmere, and elevated essentials
Develop VIP relationships with local clientele, tourists, and fashion professionals frequenting the Meatpacking District
Drive appointment-based selling and private shopping experiences
Lead & Develop a Small Team

Support daily leadership of a boutique team consisting of:
1 Full-Time Keyholder/Sales Associate
Responsibilities include:
Coaching associates on clienteling and CRM development
Leading by example through strong selling behaviors
Supporting onboarding and performance development
Encouraging outreach, appointment booking, and repeat client growth
Helping create a high-performance, service-oriented culture
Opening and closing responsibilities
Visual merchandising execution
Inventory awareness and replenishment
Maintaining luxury presentation standards
Supporting omnichannel selling and order fulfillment
Providing client insights and feedback to leadership
What We’re Looking For

Required:
3–5 years luxury retail experience
Experience within:
Contemporary luxury
Designer ready-to-wear
Silk or cashmere categories preferred
Premium/luxury apparel environments
Existing transferable client book strongly preferred
Demonstrated success driving repeat business and high-value transactions
Experience using CRM tools and client outreach strategies
Ability to mentor and motivate team members
Preferred:
Experience with appointment selling/private clienteling
Existing network within NYC luxury clientele
Strong styling capability
Success in This Role Looks Like

You thrive on:
Building long-term client relationships
Creating repeat business rather than one-time transactions
Coaching others to sell more effectively
Treating the boutique as your own business
Balancing leadership with high personal sales productivity
Compensation & Incentives

Competitive compensation package designed for relationship-driven luxury sellers:
Hourly base pay + tiered commission
Leadership and clienteling incentives
Performance bonuses tied to boutique goals
Seasonal wardrobe allowance
Growth opportunities
Estimated annual earnings potential: approximately $65,000–90,000+, depending on experience, client book strength, and performance.
We recognize relationship-building is part of luxury selling.
Perks & Benefits

Seasonal Wardrobe Allowance
Current-season wardrobe credits to represent the brand in-store.
VIP Client Entertainment Budget
Monthly reimbursement for client coffees, styling appointments, and relationship-building experiences.
Top Client Bonus
Additional incentive for developing or retaining high-value clientele.
Schedule Requirements

Weekends and holidays required
Flexibility around key selling periods and events
If you have built genuine client relationships, enjoy developing others, and understand that luxury retail is driven by trust—not transactions, we’d like to hear from you.
Apply with resume and a brief summary of your luxury retail background and clienteling experience.

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