Customer Experience Specialist

Job Description

Job Description

At Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact in our showrooms and the final touchpoint at vehicle delivery, they serve as true brand ambassadors, bringing our mission to accelerate the world’s transition to sustainable energy to life.

In this role, you will guide customers through every step of their Tesla journey—from the moment they step into a showroom to the exciting day they take delivery of their vehicle. We’ve created one of the most innovative products on the planet, and your role is to ensure the experience of buying and receiving a Tesla is just as groundbreaking.

Benefits:
Medical, dental and vision insurance
401k
Health savings account and flexible spending account
Employee discounts and perks
Paid time off

Responsibilities:
Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase—building a complete and personalized customer profile
Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests
Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle
Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers
Provide the highest level of customer service to all current and future owners

Requirements:
1+ years of customer service and/or sales experience with proven track record to meet and exceed goals
Passionate about the Tesla Mission and our innovations in the personal transportation industry. Keep up with EV industry trends and local incentives
Ability to understand and convey business issues and technical concepts
Strong sense of team mentality and reliability
Strong communication skills and attention to detail. Highly organized and excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM tools
Ability to work evening hours, weekends, and holidays in a retail environment
Valid driver’s license required

Plan to attend and meet face-to-face with hiring managers.
Candidates will be considered for this position whether or not you attend the job fair.
Pre-Register online at:
https://catalystcareergroup.com/event/rockford -job-fair-6-2026/

Rockford Job Fair
Thursday, June 25, 2026
10:00AM - 12:30PM
Radisson Hotel & Conference Center Rockford
200 South Bell School Road
Rockford, IL 61108

All of the companies at our job fairs have open positions they are seeking to fill.
Tips for Success:
Pre-register—Receive notifications of any updates or changes to the event, and receive information about upcoming events in your area.
Dress professionally—First impressions go a long way.
Bring multiple copies of your resume.
Doors open at 10:00 AM and the Job Fair ends at 12:30 PM
Bring a friend—All job seekers are welcome.
Prepare a brief but effective “brag” to let the people you meet get to know you.
Keep an open mind—Meet with as many of the companies as you can; you may be pleasantly surprised at what you find.

Remember, the best way to be considered for a position is to meet the hiring managers in person. Plan to attend this event!
(Candidates will be considered for this position whether or not you attend the job fair.)

Pre-Register online at:
https://catalystcareergroup.com/event/rockford -job-fair-6-2026/