Director, MDR (Managed Detection and Response)

Job ID 27-0198

Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.

We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.

Envision yourself at Barracuda
The Director of MDR will lead the SOC and Expert Led team, overseeing a global organization across AMER, EMEA, and APAC that consists of cyber security analysts, managers, cyber advisors, the IR team, and vulnerability management. This role is responsible for the design and execution of the human led detection and response service delivered to Barracuda customers, directing critical incident response operations on their behalf, and shaping the operational strategy in alignment with broader business objectives. The Director will mentor and develop a high performing global team, ensure compliance with global standards, and provide strategic guidance on risk management and security operations for Barracuda customers.

What You’ll Be Working On

Develops, implements, and continuously refines the MDR service strategy, ensuring alignment with Barracuda business objectives, customer outcomes, and industry best practices

Oversees the design, implementation, and operation of advanced detection and response technologies and SOC tooling, ensuring robust protection for Barracuda customers against evolving cyber threats

Owns the management and operational ownership of the EDR platform across the global customer base, including policy tuning, detection coverage, response playbooks, and platform health

Chairs the incident response function for customer engagements, providing leadership and direction during critical cybersecurity incidents, and ensuring effective communication with customer executives, internal leadership, and external stakeholders

Serves as the senior customer facing escalation point for any major service issues, incidents, or escalations across the customer base, owning the response and the path to resolution

Partners closely with Product, Sales, Customer Success, and Support teams to align the MDR service roadmap, go to market motion, onboarding experience, and ongoing customer journey

Represents Barracuda externally as a speaker and thought leader at both Barracuda events (Discover, partner summits, customer briefings, executive roundtables) and industry events (RSA, Black Hat, regional security conferences, analyst and press briefings)

Manages vendor contracts and strategic partnerships across the SOC and MDR technology stack, including negotiation, renewal, performance management, and ongoing commercial and technical governance

Drives the development and enforcement of SOC policies, runbooks, standards, and procedures, ensuring compliance with regulatory requirements and industry standards across the global delivery footprint

Leads and mentors a high performing global cybersecurity team across AMER, EMEA, and APAC, fostering a culture of innovation, continuous improvement, and operational excellence

Communicates and influences senior management and major customers, ensuring that service strategy aligns with both Barracuda business objectives and customer outcomes

Provides short to mid term strategy and operational direction, leading talent management and operational management for a 24/7 follow the sun SOC organization

Combines expert technical and business knowledge of the cybersecurity domain to drive large scale programs that foster team performance and ensure business success

Leads the development and implementation of differentiated MDR programs that align with long term organizational objectives and market trends

Travel required, both domestic and international, to support customer engagements, industry events, executive briefings, and presence across the AMER, EMEA, and APAC SOC footprint

Technical/Functional Skills

SOC Operations and 24/7 Global Service Delivery

MDR and EDR Platform Management

Security Architecture, Tools and Technologies

Cybersecurity Principles and Practices

Incident Response and Crisis Management

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