Museum Experience Manager

Museum Experience Manager
Department:

Operations

Reports to:

Assistant Director

Classification:

Exempt

Schedule:

Full-time, 40 hours per week

About our client, expERIEnce Children's Museum
The expERIEnce Children’s Museum, located in Erie, Pennsylvania, is a vibrant nonprofit organization dedicated to inspiring curiosity, creativity, and a love of learning in children and families. Through interactive, hands-on exhibits and engaging educational programs, the museum creates a space where play and discovery go hand in hand.

Serving families across the Erie region, expERIEnce is committed to providing inclusive and accessible opportunities for all children to explore, imagine, and grow. The museum plays an important role in the community by supporting early childhood development and fostering meaningful connections through learning and play. This is an excellent opportunity to join a mission-driven team and create meaningful learning experiences that make a lasting impact on children and families in the Erie community.

JOB DESCRIPTION
Position Overview:

This leadership role supports the execution of ECM’s mission by overseeing the daily operations of the Museum, including staffing, scheduling, supervision of museum assistants, exhibit operations, safety, and cleanliness. The Museum Experience Manager ensures the facility runs safely and efficiently while delivering a high-quality, engaging guest experience in collaboration with administrative staff.
Essential Duties and Responsibilities:

Leads daily operations to ensure the museum is safe, clean, staffed, and guest-ready
Completes daily walk-throughs
Identifies facility and exhibit needs and communicates operational concerns for resolution
Assigns floor coverage and directs staff in opening procedures
Leads a daily morning meeting to communicate expectations, key information and priorities
Oversees staff opening and closing procedures, including cash handling and balanced drawers
Provides direct, on-the-floor supervision of staff throughout the day
Assigns tasks, monitors performance, and provides real-time direction and support
Ensures completion of daily checklists
Creates and manages staff schedules; adjusts staffing as needed
Tracks staff attendance and maintains the point system
Manages staff incentive system
Coordinates staff evaluations
Schedules and leads quarterly staff meetings
Ensures staff are trained on safety procedures, exhibits, and expectations
Monitors inventory levels and coordinates ordering and restocking of operational supplies as needed
Is familiar with emergency protocols and ensures staff are trained and prepared to respond appropriately

Strong Consideration given to:

2–4 years of experience in operations, retail, hospitality, food service, or other team-based environments
Experience supervising staff and managing schedules in a fast-paced setting
Experience supporting staff training and development
Experience in a museum, cultural institution, or other public-facing environment
Basic knowledge of facility operations or maintenance
CPR/AED certification (or willingness to obtain)

Required:
Ability to pass PA criminal record, child abuse history, and FBI fingerprint clearances
Self-motivated leader with the ability to take initiative, problem solve and work independently while supporting a collaborative team environment
Strong verbal, written, and interpersonal communication skills
Strong organizational skills with the ability to manage multiple priorities
Ability to build relationships with internal team
Team-oriented mindset with the ability to balance independent responsibilities
Ability to work weekends

Qualified candidates will please submit a résumé along with salary requirements in confidence.

JL Nick and its clients is are equal opportunity employers.