Search Specialist, gTech Ads Customer Experience

Search Specialist, gTech Ads Customer Experience

Google Chicago, IL, USA ; Boulder, CO, USA
The application window will be open until at least June 15, 2026. This opportunity will remain online based on business needs which may be before or after the specified date. By applying to this position you will have an opportunity to share your preferred working location from the following:

Chicago, IL, USA; Boulder, CO, USA .
Requirements

Bachelor’s degree or equivalent practical experience.
8 years of experience in a project management or a customer-facing role.
Preferred qualifications

Demonstrate a customer-first and empathetic mindset, with the ability to own the end-to-end experience and solutions.
Ability to work flexible non-standard working hours in line with customer requirements.
About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross‑functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
gTech Ads GCS Customer Experience is a customer‑centric, solution‑generating team that helps our advertisers and sales teams make the most out of our products. In this role, you will have deep product knowledge, provide high‑quality customer experience and ‘own’ end‑to‑end customer solutioning. You will focus on managing troubleshooting tasks, use your analytical and problem‑solving skills to proactively detect and provide resolution to issues. You may also be responsible for liaising with internal and external stakeholders to provide communication on customer issues and questions.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
Use AI‐powered Ads products to improve offerings by channeling partner feedback directly to core Product, Engineering, and Trust and Safety teams. Develop innovative tools and automated solutions for enhanced diagnostics, debugging, and data fixes, working separately or alongside Product Engineering. Utilize data insights to build action plans that resolve customer pain points, focusing on operational improvements, knowledge management, and product adoption. Partner with regional and worldwide teams to manage emerging trends, improve client experiences, and drive a team culture, including weekend on‑call support.
US: $140,000 - $205,000 (USD) + 15% bonus target + bonus + equity + benefits
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google’s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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