Ecommerce Technical Support Specialist

Position Summary
The Ecommerce Technical Support Engineer is responsible for the development, maintenance and support of internal ecommerce web applications across a portfolio of automotive and powersports brands. This role supports multiple websites and systems in a small‑team environment and serves as an internal technical resource for diagnosing issues, validating fixes and implementing improvements. The position is a part of the ecommerce team and requires collaboration with sales, marketing and internal customer service teams.

Essential Duties and Responsibilities

Develop and maintain internal web applications, tools and ecommerce site functionality.

Support and enhance frontend and backend components across multiple ecommerce websites.

Investigate, reproduce and resolve internal technical issues impacting ecommerce operations.

Serve as an escalation point for technical issues originating from operations or customer service teams.

Perform root‑cause analysis and recommend sustainable, long‑term solutions.

Use GitHub for version control, code review and issue tracking.

Coordinate, execute and validate development and staging environment testing.

Test bug fixes, configuration changes and new feature releases prior to production deployment.

Assist with regression testing to ensure stability across multiple brands and sites.

Support integrations between ecommerce platforms and internal systems.

Maintain technical documentation related to recurring issues, fixes and system processes.

Communicate technical findings and solutions clearly to non‑technical stakeholders.

Manage Cloudflare WAF rules and maintain site security.

Full‑stack knowledge of website to drive improvement from database, server and frontend.

Required Qualifications

Minimum of 3 years’ experience in web application design and development.

Proficiency in modern web technologies including JavaScript, HTML and CSS.

Experience with backend development languages or frameworks (e.g., PHP, Node.js, Python or similar).

Experience with SQL, with the ability to write and modify queries to retrieve, analyze and troubleshoot data issues across systems.

Working knowledge of GitHub for code storage, issue tracking, testing and deployment.

Experience with WooCommerce or other PHP based ecommerce architecture.

Prior experience supporting multi‑brand or multi‑site ecommerce environments.

Strong troubleshooting, debugging and analytical skills.

Demonstrated experience testing web applications across development, staging and production environments.

Ability to work independently and collaboratively within a small team.

Ability to translate and communicate to non‑technical stakeholders.

Knowledge of Google properties such as Search Console, Analytics and Tag Manager.

Performance Expectations

Internal technical issues are resolved accurately and efficiently.

Ecommerce websites remain stable, reliable and scalable.

Recurring issues are solved through improved fixes, documentation and process updates.

Effective collaboration is maintained across development, operations and support teams.

Internal tools and systems continue to improve in reliability and usability.

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