Program Manager - Onboarding and Operations

Program Manager - Onboarding and Operations

Full-time

Department: Corporate

Employee Type: Regular

Compensation: USD 110,000 - USD 130,000 - yearly

Who We Are
AIR Communities owns and operates best‑class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents.

Role Summary
The Program Manager for Onboarding & Operations is responsible for creating a seamless and engaging new hire experience that accelerates time‑to‑productivity and builds early engagement.

Key Responsibilities

Design and manage end‑to‑end onboarding and operations programs, including onboarding buddy programs and traditional/transition new hire orientation

Partner with HR, hiring managers, and business leaders to align onboarding experiences

Ensure consistency across locations, roles, and departments while allowing for customization

Manage onboarding communications, schedules, and materials

Track onboarding effectiveness (time‑to‑productivity, engagement, retention)

Identify opportunities to streamline and improve onboarding processes

Incorporate feedback from new hires and stakeholders into program improvements

Success Measures

New hire engagement and satisfaction

Early retention rates

Consistency and quality of onboarding experience

Qualifications

4–7+ years of program management, HR, or L&D experience

Strong organizational and process design skills

Experience with onboarding or employee experience initiatives

Ability to manage multiple stakeholders and priorities

Strong communication and change management skills

Demonstrates accountability and a creative, solution‑focused mindset

Deliver training as needed

Ability to speak Spanish preferred

Benefits

An anticipated base salary between $110,000-$130,000 plus annual bonus. Salary will be offered depending on skills and experience.

Paid time off including vacation, sick time, and 14 holidays.

Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long‑term disability paid by the company.

Apartment Benefit option is available to live on‑site at the community you are working.

401(k) plan with up to 6% employer match.

Paid parental leave of up to 16 weeks.

Tuition assistance program and up to 100% reimbursement for job‑related certifications and licenses.

15 hours of paid time annually for community service.

Commuter benefits and pet insurance.

Consumer discounts on various products and services.

Opportunities for ongoing professional development, leadership training, and career growth.

Application Deadline
The initial deadline for applications is 5/26/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Pre‑employment Screening
Candidates extended an offer will be required to undergo pre‑employment screening that includes checking references, a four‑panel drug screening that excludes marijuana testing, employment verification & criminal background check.

Equal Employment Opportunity Statement
AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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