Member Engagement Analyst III- Las Vegas-HYBRID

divh2Member Engagement Analyst III/h2pThe Member Engagement Analyst III is responsible for contributing to the overall support of Member Services programs by coordinating processes and procedures associated with benefits and retention./ph3Essential Functions:/h3ulliServe as a liaison for Value Added Services/Benefits, member incentives and rewards programs/liliSupports member and community advisory committee meetings, including in rural communities if applicable, and Consumer Council Meetings (external)/liliSupports the implementation and data analysis of member engagement and retention strategies, leveraging data/intel to improve retention and support member growth/liliServe on internal teams to determine that drive engagement and retention while leveraging incentive/rewards and coordinating with vendors to implement work with various internal groups to share personas (behaviors/attitudes)/liliFacilitate and manage workgroups to collect and document retention initiatives/liliFacilitate/promote problem identification, analysis and resolution of issues associated with data collection and evaluation for retention and incentives/liliCollaborate with business owners to share insights and drive market and product improvement plans; manage and report out to the business quarterly/liliEnsure that contractual requirements are met associated with Member Rights, member communication and retention efforts/liliMonitor all regulatory requirements and policies and procedures/liliSupport the implementation of community programs with population health goals and compliance with contractual requirements/liliIf assigned to NV market, responsible for administration of the Cultural Competency Program and Plan to ensure care and services to members are delivered in a culturally competent manner/liliLiaises and collaborates external partners and stakeholders, and internal business owners to manage communication and deliverables/liliEvaluate and trend complaint data and recommend and implement solutions to strengthen the program and mitigate member disenrollment/liliAnalyze data and identify trends monthly to ensure company and state regulator expectations are met/liliPerform any other job duties as requested/li/ulh3Education and Experience:/h3ulliBachelor of Science/Arts in a Business-related field or equivalent years of relevant work experience is required/liliA minimum of three (3) years of Medicaid health insurance, healthcare and/or managed care experience is required/liliExperience with and empathy for the low-income demographic is required/liliExperience working cross-functionally and demonstrated ability to execute initiatives primarily through influencing other stakeholders is required/li/ulh3Competencies, Knowledge and Skills:/h3ulliAdvanced knowledge of Microsoft Word, Excel, PowerPoint and Visio/liliStrong data analysis and trending skills/liliStrong team and staff development skills/liliStrong collaboration and conflict resolution skill sets/liliAbility to build relationships/collaborate and influence at all levels/liliStrong process and analytical skills with the ability to articulate and define outcome measures that capture key performance metrics/liliAbility to work in a fast-paced environment/liliAttention to detail/liliAbility to develop, prioritize and accomplish goals/time management/liliStrong decision making and problem-solving skills/liliExceptional communication skills (both written and verbal) with the ability to present information in a variety of different formats to all levels/liliStrong interpersonal skills high level of professionalism/liliAbility to work independently and within a team environment/liliEffective active listening and critical thinking skills/liliDisplay a customer service, member-focused orientation/li/ulh3Licensure and Certification:/h3ulliTo help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified./liliCareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be completed through an interactive review process./li/ulh3Working Conditions:/h3ulliGeneral office environment; may be required to sit or stand for extended periods of time/liliAbility to travel as required by the needs of the business/li/ulpCompensation Range: $62,700.00 - $100,400.00/ppCareSource takes into consideration a combination of a candidates education, training, and experience as well as the positions scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employees total well-being and offer a substantial and comprehensive total rewards package./ppCompensation Type (hourly/salary): Salary/ppOrganization Level Competencies:/pulliFostering a Collaborative Workplace Culture/liliCultivate Partnerships/liliDevelop Self and Others/liliDrive Execution/liliInfluence Others/liliPursue Personal Excellence/liliUnderstand the Business/li/ulpThis job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds./p/div