Technical Writer Job at MVP Consulting Inc in Albany

Mid-Level, Technical Writer

Prepare business and system process documentation for the Program Optimization, Support and Transformation (POST) bureau within the Division of Retirement Services.
Day-to-Day Tasks:
Drafting thorough, accurate, clear and concise Business Process Guides (BPG) for complex processes, using established standardized templates
Facilitating meetings with cross-functional teams and subject matter experts (SME) to capture stakeholder responsibilities, workflow steps and all necessary process details
Researching and analyzing existing process-related documentation
Developing task plans, tracking tasks and communicating updates, escalating concerns and issues, and providing status reports
Producing and maintaining deliverables using Microsoft Word, Excel, and Visio
Required Qualifications:
60 months of experience utilizing Microsoft Office products (Word, Excel, Visio) to support documentation development and delivery
36 months of experience in document management: organizing information; creating diagrams, charts, and other visual aids; and using documentation systems
36 months of experience working independently and collaboratively with cross-functional teams, including developers, analysts, operations and customer support, to ensure documentation aligns across system and business functions and meets user needs
36 months of experience in reviewing and testing documentation, including the incorporation of feedback to update and improve content and testing for usability and accuracy
36 months of experience utilizing industry standard technical summary and reporting techniques
48 months of experience in drafting and developing technical writing efforts across software documentation, business processes, and IT operations
48 months of experience in breaking down complex information and organizing it logically for the user, with a focus on clarity, accuracy, and consistency
48 months of experience in research and information gathering, including document analysis and interviewing stakeholders and subject matter experts (SMEs)
Bachelor's Degree
MVP Consulting Plus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Reasonable accommodations are available for qualified individuals with disabilities during the application process.