Inside Sales Representatives

Inside Sales Representative

This is an opportunity to step into an Inside Sales Representative role at Duraco Specialty Materials. Inside Sales plays a key part in supporting our customers, strengthening relationships, and partnering closely with outside sales, operations, and customer service teams.
What the Role Involves As an Inside Sales Representative, you will be a primary point of contact for customers, providing responsive support and helping identify opportunities to expand existing relationships. Typical responsibilities include:
Engaging with new and existing customers through outbound and inbound calls (approximately 25+ per day)
Managing a portfolio of customer accounts.
Preparing estimates and quotes and following up to support order conversion
Partnering with outside sales representatives to ensure coordinated customer coverage
Answering application and product questions and identifying cross-sell opportunities
Updating and maintaining customer activity, opportunities, and notes in CRM (HubSpot) and ERP systems
Supporting growth goals while ensuring a positive, consistent customer experience
Who This Role Is a Good Fit For You may be a strong fit if you:
Are self-motivated, organized, and comfortable managing multiple customer interactions
Have strong communication and follow-up skills, particularly by phone
Enjoy explaining products, processes, and systems clearly to customers
Are comfortable using CRM tools (HubSpot experience is a plus) and structured workflows
Work well cross-functionally with sales, operations, technical, and customer service teams
Are interested in developing sales skills and contributing to revenue growth
What We Offer at Duraco
Medical, dental, and vision insurance
Employer paid life and disability insurance
Paid time off and paid holidays
401k with employer match
Additional voluntary benefit offerings
Hybrid work model, with office time in Forest Park, IL
Bonus eligibility based on performance
Opportunities for skill development, cross-training, and career advancement
Competitive pay
Compensation range for this role is $24 - $30 per hour + SIP bonus. If this role aligns with how you want to work and grow, we encourage you to apply.
About Duraco Specialty Materials Duraco Specialty Materials provides innovative adhesive solutions and specialty materials for a wide range of industries. We value collaboration, respect for expertise, and steady improvement in how we work.