Customer Experience LeadArlington

Customer Experience Lead

Arlington

Position at Hope's Closet Thrift
Ministry /Department: Hope's Closet Thrift
Reports to: Assistant Store ManagerCustomer Experience
Status: Full-time, non-exempt/overtime eligible
Supervisory Role: Customer Experience Associates and serve staff
Objective

To support and help lead the Customer Experience team in providing excellent customer service, execute daily operations to drive sales and be a minister of the gospel in order to execute The Church of Eleven22 and Hope's Closet mission to be a movement for all people to discover and deepen a relationship with Jesus Christ.
Key Responsibilities

Minister of the gospel
Able to articulate personal testimony and the gospel with customers and serve staff
Pray with customers and serve staff
Assist in care and discipling of staff and serve staff
Assist in leading small and large group huddle, including casting vision and gospel presentation
Help lead and create an inspiring team environment through setting and celebrating team goals, casting vision and demonstrating a proactive work culture
Assist in recruitment and retention of serve staff
Assist in training development, coordination and supervision of Hope's Closet customer experience associates and serve staff in operations, serving and ministry opportunities
Discover training opportunities and collaborate with managers to provide coaching for team members
Lead the team in the absence of the Assistant Manager

Zoning Staff; following up on daily duties, processing and replenishment
Perform opening and closing procedures
Drive sales by executing daily operations (sales, cash office management, merchandising, replenishment, safety, loss prevention) and providing excellent customer service to customers and donors
Lead in merchandising to create a dignified environment
Support in the donations department as needed
Competencies

Model Hope's Closet's mission, vision and core values
Demonstrated ability to make disciples who make disciples
Strong, pro-active communication (verbal and written) and interpersonal skills
Possess strong organizational, planning and problem-solving skills
Ability to cast vision in individual and large group environments
Ability to work in a fast-paced environment
Ability to adapt to change
Ability to stand for long periods of time
Ability to maintain strict confidentiality
Education and Experience

Two to three years of relevant work experience, including retail and customer service experience
Two to three years of management experience preferred
Completion of a high school diploma is required
Experience operating cash registers and handling of money required
Position Type/Expected Hours of Work

This is a full-time, non-exempt position which reports to the Assistant Store Manager Customer Experience. Days may vary by week due to the needs of the store and events. Flexibility in scheduling is required to support the needs of the store. Weekend and holiday hours are a must.
The church has several big events ("All-Skates") throughout the year to help further the mission of The Church of Eleven22 and Hope's Closet. We encourage all staff to participate and serve at these events. The stores are closed during these events to ensure The Hope's Closet team has the opportunity to participate in the spiritual formation of the church.
Our entire staff family is called to action, so that we can continue to be a movement for all people to discover and deepen a relationship with Jesus Christ.
Work Environment

This job operates in a professional retail environment which includes both sales floor and warehouse/stockrooms; may have to occasionally work outdoors where temperatures and climate can fluctuate
This position works mostly with cash registers, rolling racks, retail fixtures, furniture carts, ladders and dollies.
Physical Demands

Must be able to stand or walk on concrete flooring for prolonged time periods, bend, lift, grasp, reach, push and pull materials, walk on uneven surfaces, ladders and stairs and lift up to 50 lbs.
Code of Conduct

We live authenticity
We are gospel-centered and mission-focused
We are family
We are lifelong learners
We aim for excellence in the experience with zero excess
We choose to trust
We pray first and decide second
We glorify God by honoring others
Our team unites under clear vision
We walk in humble confidence
EEO Statement

Hope's Closet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, age, sex, national origin, disability status, genetics, protected veteran status or any other characteristic protected by federal, state or local laws. Hope's Closet reserves the right to discriminate on the basis of religion to the full extent permitted by law.