Sales Support Administrator

Job Description Job Description Company Overview
Le Belge Chocolatier is a boutique, Napa-based chocolatier known for small-batch, handcrafted confections and highly customized client experiences. We combine creativity, quality, and exceptional service to deliver memorable products to our customers. Position Summary
We are seeking a highly organized and adaptable Sales Administrator to support our Sales team and drive seamless order execution. This role is critical to ensuring smooth operations across order management, client communication, and internal coordination. The ideal candidate thrives in a fast-paced environment, can prioritize competing demands, and is comfortable wearing many hats. Pay Rate: $23/hr to $27/hr Essential Summary
Manage end-to-end order processing across multiple platforms; ensure accuracy, pricing verification, and on-time fulfillment
Serve as a primary support partner to Sales, managing requests, follow-ups, scheduling, and client communication
Provide real-time updates on order status, ETAs, and tracking to internal teams and customers
Coordinate closely with Production, Operations, and other departments to meet deadlines and maintain accuracy
Manage artwork/design requests and track progress through completion
Support sales forecasting, planning calendars, and production scheduling
Set up new customers in systems (SAP/Salesforce), log activity, and maintain accurate records
Prepare and track customer samples, marketing materials, and event support
Assist with trade shows, client outreach, and ongoing relationship management
Conduct light research and maintain up-to-date customer and account information
Other duties as assigned Required Qualifications
1–3 years of experience in a sales support or administrative role
At least 1 year of customer service experience
Experience with CRM/ERP systems (e.g., Salesforce, SAP) preferred
Comfortably managing multiple systems and communication channels
Wine room experience is a plus Compensation & Benefits
We offer a competitive compensation package including:
Medical, Dental, Vision Insurance
401(k) with company match
Paid Time Off (PTO) & Paid Holidays
Life and Disability Insurance
Employee Assistance Program (EAP)
Professional Development Opportunities