Client Services Manager, Home Care

BAYADA Home Health Care is currently seeking a

Client Services Manager

for our

Assistive Home Care

office in Braintree, MA.

We are looking for a dynamic professional to coordinate client services, manage scheduling, and support our field teams while delivering high-quality home care.

Responsibilities

Provide superior customer service and quality home care

Manage coordination of client services and emergent scheduling issues

Manage your caseload while proactively growing it

Build lasting relationships with clients, referral sources, payors, and community organizations

Develop strong, communicative relationships with the team

Maintain effective fiscal management of your caseload by monitoring metrics

Partner with Clinical Managers to provide supervision and support to field employees

Qualifications

Bachelor’s degree preferred

Prior medical office or home care experience preferred

Prior supervisory experience a plus

Strong interpersonal skills and people‑management skills required

Demonstrated record of successfully taking on increased responsibility (goal achievement)

Ambition to grow and advance beyond current position

Strong computer skills (electronic medical record)

Excellent communication and interpersonal skills

Compensation and Benefits

Base Salary: $50,000 – $55,000 per year depending on qualifications

Bonus potential: weekly bonus incentives based on caseload management

Mon‑Fri work hours

Paid weekly, Paid holidays, vacation and sick leave, vision, dental and medical health plans

Employer‑paid life insurance, 401(k) with company match, direct deposit, employee assistance program

Small local team, growth opportunities, strong employee values and recognition

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non‑discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state, and local laws. We strongly encourage applications from people with these identities or who are members of other marginalized communities.

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