Program Coordinator - Utilization Program Specialist

Hiring Range:

$49,373.00 to $49,373.00

Full Time or Part Time:

Full Time

TYPICAL TASKS

Performs provider site visits to ensure compliance with contract guidelines, evaluates service provision and makes recommendations related to ongoing contracting for services.

Performs utilization review of cases receiving the most intensive/restrictive services as assigned.

Communicates concerns with compliance and provides recommendations to vendors in accordance with state and local laws as well as CSA policy and procedures.

Acts as a support to the FAPT Coordinator by serving as a back‑up as assigned and when and takes FAPT minutes weekly to ensure familiarity with cases.

Gathers and maintains information to support periodic and special reports; documents activities and events for area of responsibility and provides report to CSA Coordinator.

Performs administrative tasks such as researching files/records, charting, typing reports, telephoning, faxing, and photocopying.

Attends staff, team, and other professional meetings to exchange information.

Identifies training needs and works with FAPT Coordinator to facilitate training for FAPT members and stakeholders. Performs other related duties as assigned.

Required Qualifications
VOCATIONAL/EDUCATIONAL REQUIREMENTS: Requires a bachelor’s degree or any equivalent combination of education and experience in social/behavioral science or a closely related field.

Experience Requirements
In addition to satisfying the vocational/education standards, this class requires a minimum of one year of full‑time related experience with social services. Auditing experience preferred.

Special Certifications and Licenses
Requires a valid driver’s license and driving record in compliance with City Driving Standards.

Special Requirements
Employees may be expected to work hours in excess of their normally scheduled hours in response to short‑term department needs and/or City‑wide emergencies.

Preferred Qualifications

Strong auditing and monitoring 3-5 years experience

Ability to analyze data, contracts, and service agreements

Knowledge of compliance, utilization review, and program oversight

Excellent written and verbal communication skills

Ability to work independently while collaborating with internal and external stakeholders

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